Noreen Kinnavy
Ombudsman at United States Agency for Global Media- Claim this Profile
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Portuguese Limited working proficiency
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German Professional working proficiency
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French Full professional proficiency
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English and Spanish Native or bilingual proficiency
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Bio
Experience
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United States Agency for Global Media
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United States
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Broadcast Media Production and Distribution
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100 - 200 Employee
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Ombudsman
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Nov 2010 - Present
Selected by a joint union-senior management panel. Reestablished ombudsman office with support from all key agency stakeholders. Formal complaints against the agency dropped by over 50% in the year coinciding with the establishment of the ombudsman office. Demonstrated results in coaching, conflict resolution and mediation, utilizing a wide range of alternative dispute resolution techniques that conform to the International Ombuds Association (IOA) Code of Ethics and Standards of Practice for organizational ombuds. Active in the broader national ombuds community, including the Coalition of Federal Ombudsman (COFO), having served on its executive committee and participated as a speaker at COFO annual conferences. Show less
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Senior Development Officer
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Mar 2010 - Nov 2010
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Voice of America
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United States
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Broadcast Media Production and Distribution
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700 & Above Employee
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Deputy Director, Public Relations
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Jul 2007 - Mar 2010
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Public Affairs Officer
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Aug 2002 - Jul 2007
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Middle East Marketing Officer
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Dec 2000 - Aug 2002
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Latin America Marketing Officer
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Jan 1998 - Aug 2002
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Executive Assistant
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Aug 1991 - Jan 1998
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Education
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Ohio University
BA, Political Science/Latin American Studies, Summa Cum Laude -
Ohio University
BA, Spanish, Summa Cum Laude -
McGill University
Montréal, Québec, Canada, Certificate of Proficiency in French -
Universidad de Puerto Rico
Río Piedras, Puerto Rico, One year exchange with the Honors Tutorial College -
Universidad Autónoma de Yucatán
Mérida, Mexico, Semester Program -
University of Vienna
Vienna, Austria, C2 German Certification -
Rotary Exchange Student
Santa Cruz, Bolivia
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