Microsoft Certified Trainer - Dynamics 365, Power Platform, Power BI, Customer Data Platform

• Mar 2020 - Present

• As a MCT, providing extensive training to trainees with real life scenarios and engaging them in completing the day to day tasks or Labs, so that they are well versed with the concepts.• Have extensive experience working on Sales, Customer Service, Field Service modules.• Have experience working with Power Automate, Power Apps, Power BI and Power Virtual Agent.• Produced training and reference documentation, both for new hires and clientele.• Have experience as a Trainer training Business Customers, Freshers, and Mid-Senior level Professionals.

Microsoft Certified Trainer

• Jan 2021 - Oct 2021

Microsoft Dynamics CRM Consultant

• Dec 2017 - Mar 2020

• As a Functional Consultant, engaging with business stakeholders and Subject Matter Experts to understand the business requirements and objectives of CRM project. Advise clients the capabilities, functions and features of Microsoft Dynamics CRM/365.• As a D365 CRM trainer, successfully conducted training sessions to Business Customers, Freshers, Mid – Senior level professionals within and outside the organization.• Have extensive experience working on Sales, Customer Service modules.• Have experience working on Field Service Module.• Providing excellent higher education client service and timely problem resolution to reported issues.• Researching client questions and providing a detailed resolution.• Applying problem definition methodology and techniques to define the scope of software problems.• Working directly with clients to develop functional requirements based on their specific business practices.• Perform on site Discovery, requirements gathering, and Lead Consultant duties such as training, resource allocation, and meeting management. Building custom components in Microsoft Dynamics CRM/365 based on gathered functional requirements, configuring, and customizing the Microsoft Dynamics CRM platform with applications, workflows and integration models to fit client needs.• Training clients on using and troubleshooting technical components of a complex software solution, and perform Data Migration, Data Validation.• Business and process analysis, Documenting ‘as-is’ and ‘to-be’ detailed scoping documents. Overseeing successful implementations in area of expertise including activities such as keeping clients on track, recognizing and communicating red flag issues, and working closely with the project manager.• Produced training and reference documentation, both for new hires and clientele.• Integrating the Microsoft Dynamics 365 applications with Client’s legacy applications using Scribe.

Senior Support Engineer

• Nov 2014 - Oct 2017

Sales SME Support @ Microsoft - Line 3• SME for OEM CRM, Partner Sales for Connect Tool & SMB CRM application to the clients, customers and internal team.• As a Functional Consultant, engaging with business stakeholders and Subject Matter Experts to understand the business requirements and objectives of CRM project. Advise clients the capabilities, functions and features of Microsoft Dynamics CRM/365.• Providing excellent higher education client service and timely problem resolution to reported issues.• Researching client questions and providing a detailed resolution.• Applying problem definition methodology and techniques to define the scope of software problems.• Working directly with clients to develop functional requirements based on their specific business practices.• Perform on site Discovery, requirements gathering, and Lead Consultant duties such as training, resource allocation, and meeting management. Building custom components in Microsoft Dynamics CRM/365 based on gathered functional requirements and configuring and customizing the Microsoft Dynamics CRM platform with applications, workflows and integration models to fit client needs.• Training clients on using and troubleshooting technical components of a complex software solution, and perform Data Migration, Data Validation.• Preparing Functional Documents for new releases to the applications and publishing across multiple teams.