Experience

Daimler Commercial Vehicles Africa

• Kenya
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Service Support, Mercedes-Benz Trucks & Buses

  • Oct 2018 - Present

  Support the General Distributors with technical expertise on diagnosing complex faults on vehicles and make appropriate recommendations on repair and maintenance Acts as a Level 1 technical support for dealers on warranty related issues, whilst also providing support to the Regional Office functional teams with warranty insights, reports and analysis to support the business Work closely with the parts & marketing function in planning and implementation of promotional activities for customer service improvements such as vehicle inspection service camps Impart knowledge to the dealers and planned & organized technical exchange meetings for 3 consecutive years Managing database relevant to service issues such as technical product reports, status of corrective field measures and warranty reimbursement rates Show less



Daimler Commercial Vehicles Africa Ltd

• Graduate Engineer Trainee

  • Jan 2017 - Sep 2018

  Bi-weekly visits to the local Dealer workshop where I worked on the vehicles with technicians to gain hands-on experience whilst developing diagnostic skills Collected and documented field issues following site visits: written reports shared to my colleagues on findings, actions taken and suggestions on product improvement requirements where necessary Participated in meetings and attended workshops and trainings offered at the Dealers and through our Regional Centre Willingness to help wherever possible and completed all duties as assigned Show less



Twiga Chemical Industries

• Kenya
• Chemical Manufacturing
• 100 - 200 Employee

• Industrial Attachment

  • Jun 2015 - Aug 2015

  Operating equipment and machines icluding lathes, grinders, arc welders and drill presses for the fabrication of components Repair and maintenance of plant equipment: mixers, belt conveyors and air compressors Providing technical assistance and striving to complete all assigned duties within the stipulated timelines Operating equipment and machines icluding lathes, grinders, arc welders and drill presses for the fabrication of components Repair and maintenance of plant equipment: mixers, belt conveyors and air compressors Providing technical assistance and striving to complete all assigned duties within the stipulated timelines