Nilesh Suryavanshi
Cloud Support Engineer at VALUE CYBER TECH PRIVATE LIMITED- Claim this Profile
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Bio
Credentials
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Solutions Architecture Virtual Experience Program on Forage
Amazon Web Services (AWS)Jul, 2023- Sep, 2024 -
Cloud Platform Virtual Experience Program
VerizonJun, 2023- Sep, 2024
Experience
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VALUE CYBER TECH PRIVATE LIMITED
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India
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1 - 100 Employee
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Cloud Support Engineer
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May 2022 - Present
Diagnosed and resolved complex technical issues, ensuring high availability and optimal performance for clients' cloud environments.Collaborated closely with development and DevOps teams to streamline deployment processes and enhance system monitoring.Played a pivotal role in creating and maintaining a knowledge base, contributing to enhanced team efficiency and customer satisfaction.Proactively identified areas for process improvement, leading to a 20% reduction in incident response time. Show less
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Application Support Engineer
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Sep 2021 - May 2022
Provided exceptional technical support for a diverse portfolio of software applications, ensuring optimal functionality and user satisfaction.Collaborated closely with cross-functional teams, including developers and QA, to identify and resolve software defects and improve product quality.Diagnosed, documented, and resolved technical issues promptly, minimizing downtime and maximizing productivity for clients.Conducted thorough root cause analysis to prevent recurring issues, resulting in a 30% reduction in support tickets over 6 months.Acted as the primary point of contact for high-priority incidents, managing communication and resolution efforts with key stakeholders. Show less
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Education
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2018 - 2021
P.E.S. College of Engineering, Chhatrapati Sambhajinagar
Bachelor of Technology - BTech, Mechanical Engineering
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