Experience

Meridian Bird Removal
• United States
• Environmental Services
• 1 - 100 Employee
• Customer Success Specialist

  • Jun 2021 - Present


Maria’s House of Grooming

• Dog Groomer

  • Oct 2017 - Jun 2021

  ● Overall customer service: answering questions, checking in dogs, and booking appointments ● Creating employee schedule and inputting time off requests ● Performing grooms to the client’s instructions ● Operating vendor booths when applicable ● Handling monetary transactions with clients ● Performing Payroll calculations ● Manage social media page ● Design marketing materials ● Tested new software before implementation for potential issues ● Transitioned business from old software to new software, including updating client records ● Communicating with dissatisfied customers and resolving issues Head of Covid-19 Response Team ● Composed and sent out emails to all of our clients ● Composed and posted signs ● Called clients with appointments and texted the ones that were unavailable as well as left voicemails ● Consulted CDC for best practices regarding sanitation prior to closing ● Composed and posted social media response ● In charge of keeping clients updated Show less



Petco

• United States
• Retail
• 700 & Above Employee

• Dog Groomer

  • Feb 2017 - Oct 2017

  ● Overall customer service: answering questions, checking in dogs, and booking appointments● Performing grooms to the client’s instructions

• Dog Groomer

  • May 2016 - Feb 2017

  ● Overall customer service: answering questions, checking in dogs, and booking appointments● Performing grooms to the client’s instructions



Poudre Pet and Feed

• Sales Associate

  • Sep 2015 - May 2016

  Advising proper pet nutrition, stocking, and cashiering Advising proper pet nutrition, stocking, and cashiering



PetSmart

• United States
• Retail
• 700 & Above Employee

• Bather/Groomer

  • Apr 2014 - Sep 2015

  Wash and dry dogs, answer phones, book appointments, perform brushouts and nail grinds or trims as well as brushing teeth. Wash and dry dogs, answer phones, book appointments, perform brushouts and nail grinds or trims as well as brushing teeth.



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Team Member

  • Aug 2013 - Apr 2014

  Operate cash register, customer service, cleaning Operate cash register, customer service, cleaning



Johnson's Corner

• United States

• Deli Clerk

  • Mar 2012 - Sep 2013

  Operating Cash register, customer service, cleaning Operating Cash register, customer service, cleaning