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5.0

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McKay Isham

Niki is an incredibly strong leader, and someone you naturally want to follow. She gives powerful direction when there is a need, but also takes an autonomy approach to her leadership when necessary. She supports the people who report to her in making their own decisions, while helping them see potential. Niki sees the possibilities, and constantly turns those possibilities into achievements.

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Credentials

  • Onboarding New Hires as a Manager
    LinkedIn
    Aug, 2020
    - Sep, 2024
  • Level II Utah Educator License
    Utah State Office of Education

Experience

    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Chief Operating Officer
      • Aug 2022 - Present
    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Consultant
      • Apr 2018 - Present

      • Provide coaching and 360-degree feedback debriefing services (The Leadership Circle Profile and TalentSmart 360 Refined) for leaders and hi-potentials • Facilitate workshop content to increase leadership effectiveness and agility • Provide coaching and 360-degree feedback debriefing services (The Leadership Circle Profile and TalentSmart 360 Refined) for leaders and hi-potentials • Facilitate workshop content to increase leadership effectiveness and agility

    • United States
    • Higher Education
    • 700 & Above Employee
    • Director of Clinical Education, Assistant Professor, Physician Assistant Program
      • Oct 2018 - Sep 2022

      Build partnerships and community support for the developing Physician Assistant program• Collaborate with senior campus officials to inform and support Program development including General Counsel,Library, IT, Marketing, Admissions, Graduate Studies, Business Office, HR, Facilities, and Inclusion and Diversity• Identify and recruit prospective clinical sites and secure affiliation agreements sufficient to build more than 300quality clinical rotations• Develop curriculum and serve as Course Director for PA Profession, Behavioral Medicine, Supervised ClinicalPractice Experiences (SCPEs)• Design evaluation and data collection practices for clinical sites and students during clinical rotations• Manage and collaborate with Administrative Assistant

    • Director, Internship Services
      • Jul 2016 - Oct 2018

      • Manage team of 15+ employees consisting of full time, part time, and students to provide exceptional service to approximately 2,500 student interns, 3,300 employers, and 85 faculty annually• Develop and implement strategic vision for Internship Services, driving total internships for UVU to an increase of 5% increase in internships year over year• Educate faculty, advisors, and university leadership on internship policies, procedures, and processes, resulting in increased efficiency and effectiveness of the internship program across campus• Build high level national internship opportunities for top performing students in NY, DC, and LA, increasing student placement by 10%• Award and manage scholarships totaling approximately $120,000 to an average of 80 students annually• Control annual budget of approximately $600,000, ensuring efficient and effective use of funds

    • Adjunct Instructor
      • Aug 2012 - May 2018

      Courses taught:Career and Major Exploration (SLSS 2100) Stress Management Hardiness (SLSS 1100)Career Preparation (MKTG 3890)* Assess student understanding and utilizing strategic instruction to help mentor students as they explore career and major pathways, incorporate strategies to be resilient when dealing with stress, and engage in career preparation skills and activities* Coordinate with outside resources, organizations, and professionals to provide a meaningful learning experience for the students * Provide meaningful and accurate assessment and grading feedback

    • Career Counselor for Woodbury School of Business
      • Aug 2015 - Jul 2016

      * Provided individualized counseling with business students to determine long term career goals and detailed strategic short term goals to reach their career goals* Trained students in creating targeted resumes, cover letters, and social media presence, and development of effective networking skills via social media and face to face interactions* Developed and presented specialized training in successful interview skills and methods of preparation* Taught professional and polished workshops and classroom presentations on all aspects of career development, strategic planning, and preparation* Cultivated and maintained critical employer relationships in all business related fields

    • Non-profit Organizations
    • Co-Advisor
      • 2016 - Oct 2018
    • Education Administration Programs
    • 1 - 100 Employee
    • Career Explorations and Special Education Instructor
      • Aug 2012 - May 2015

      *Advised 120 UCAS seniors annually regarding college choices and applications, internship options and applications, and career decision making, resulting in many successful college acceptances, scholarship offers, and job offers * Coached 120 students annually on creating resumes, cover letters, and other critical job search and retention skills. Edited and helped revise 120 cover letters and resumes annually * Provided consistent, organized, and professional communication to all stakeholders, resulting in positive relationships with parents, students, and outside organizations * Planned and implemented an annual College Fair serving approximately 300 students * Increased scholarship offers to UCAS seniors by 40% within one year for a total of $3.5M for 120 students * Managed budget annually, optimizing funds for the benefit of the program * Awarded Teacher of the Month September 2012 * Awarded Teacher of the Year May 2015

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Assistant Team Leader
      • Nov 2010 - Apr 2013

      * Established trust and rapport with Health Equity members by providing education about health care spending resulting in an estimated increase of revenue of $100,000 throughout my employment * Developed customized training and presentations and delivered these programs to large employer groups, online and in person, leading to an increased retention of customers * Resolved, with satisfaction, 100% of escalated cases improving customer loyalty and satisfaction * Trained new hires and designed training techniques and procedures to support their acquisition of skills

    • United States
    • Banking
    • 400 - 500 Employee
    • Bank Secrecy Act (BSA)
      • Aug 2006 - Aug 2007

      * Trained Bank employees in BSA and provided support in their efforts to be compliant with regulations leading to a significant increase of compliance and support for the BSA program * Managed BSA investigation of thousands of small business customers resulting in the Bank’s compliance with BSA requirements * Hired, trained, and managed 3 summer interns, helping to improve BSA efficiency and effectiveness * Trained Bank employees in BSA and provided support in their efforts to be compliant with regulations leading to a significant increase of compliance and support for the BSA program * Managed BSA investigation of thousands of small business customers resulting in the Bank’s compliance with BSA requirements * Hired, trained, and managed 3 summer interns, helping to improve BSA efficiency and effectiveness

    • United States
    • Higher Education
    • 700 & Above Employee
    • Project Manager/Principal Investigator
      • Sep 2000 - Aug 2006

      * Managed a team responsible for the technical deployment of a state-wide 511 traveler information system at the Virginia Tech Transportation Institute, leading Virginia to become the 2nd state to deploy a 511 system in the country * Hired and trained 10 team members and interns, providing regular reviews of performance * Developed and managed the formal evaluation of the 511 system on behalf of the Virginia Department of Transportation resulting in a blueprint for improving the 511 system * Responded to RFPs and presented research and best practices at national conferences and meetings, providing key data to other state DOTs * Initiated and fostered relationships between various private and public entities in the first public/private partnership for a 511 system * Maintained project budgets with accuracy, resulting In sufficient funding for the duration of the project * Provided organizational and analytical support to the Grado Department of Industrial and Systems Engineering on a variety of projects resulting in recognition for the department for efficiency, quality, and communication

Education

  • Drucker School of Management
    Master of Business Administration (M.B.A.), Business Administration and Management, Strategy
    1998 - 2000
  • University of Nevada-Las Vegas
    Bachelor’s Degree, Special Education
    1992 - 1996

Community

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