Experience

Ripples IOT

• Singapore
• Industrial Automation
• 1 - 100 Employee

• Team Lead

  • Dec 2018 - Present

  • Initiate process improvements by identifying service delivery gaps and offering solutions for the same. • Project manager / team lead experience from 2 years, IT experience from 5 years • Work closely with NPD, Implementation & Vendor teams to understand their needs and priorities in term of technical data delivery. • Providing and coordinating proactive customer communications and tracking of customer activities. • Directs team involvement in identification of improvement opportunities then manages the work scope and supports implementation • Provide an exceptional customer experience by ensuring the customer is always the priority • Multiple successful customer engagements providing continuous delivery solutions, preferably • Initiate process improvements by identifying service delivery gaps and offering solutions for the same. • Acting as a coordinator on product-technology roadmapping process Managing multi-disciplinary R&D projects. • Reporting and SLA management delivered in a timely manner to the WL Ops manager Show less


Software Associates
• India
• IT Services and IT Consulting
• 1 - 100 Employee
• Implementation Engineer

  • Dec 2014 - Dec 2018