Experience

Alliance Consumer Group
• United States
• Manufacturing
• 100 - 200 Employee
• Manager of Customer Database Management

  • Oct 2022 - Present


CSC ServiceWorks

• United States
• Consumer Services
• 500 - 600 Employee

• Senior Sales Analyst

  • Jan 2019 - Oct 2022

  •Built out, acquire data and reporting infrastructure from the ground up using Salesforce, Excel, Tableau, AS400, Data reporting system and SQL to provide real-time insights into the product, pipeline funnel, and business KPIs •Manage the planning and development of design and procedures for metrics reports •Successfully interpret data, analyze results using statistical techniques and provide ongoing reports to draw conclusions for managerial action and strategy •Develop and implement data collection systems and other strategies that helps in optimize statistical efficiency and data quality •Perform vital analysis across multiple departments and data resources to drive profitable business decision, efficiencies and reduce total expenses •Partner with finance and marketing teams to define business objectives. Conduct ad hoc analyses and reports on relevant metrics and KPIs to support effective Sales and marketing team •Support the teams explaining unanticipated variations from expected sales performance and behaviors and providing recommendations to sales management team using Tableau, Salesforce, and Excel •Work with development teams to analyze, develop, and solve issues •Assist senior management and sales team on business development activities •Create and update users, reports, and dashboards in Salesforce to track pipeline/stages for management visibility •Compile and prepare financial reports on a quarterly basis and present financial metrics to upper management •Produce the analysis and participate in weekly and monthly forecast meetings with senior management to review MTD sales results and issues, 3-month projections, and previous month and YTD sales results, product mix, issues, initiatives, and opportunities •Compile and customize usage of reports from raw data to the need of the senior management and clients •Help in build of methodology for Book of Business and Quotas for Sale Reps of different regions



First Convenience Bank

• United States
• Banking
• 300 - 400 Employee

• Branch Supervisor

  • Jul 2017 - Jan 2019

  •Overseen almost 100 accounts and assist in creating budget reports and order reports for Marketplace stores •Reconciled and reported the flow of online transactions and accounts •Supervised, managed and organized cash flow up to 350K in vault assets by following all safety procedures, and managed both electronic and paper trails on all cash transfers •Calculated and submitted cash orders for the branch making sure that we met all cash demands to run a successful business day •Generated systematic financial reports for bank branch to assist Branch Manager •Helped new and existing clients open personal accounts, resolved issues related to online banking services, and navigated bank’s website; assisted corporate and small business account with online business banking •Provided exceptional customer service by providing exceptional banking services and addressing account •Trained the new staff for the transactions, marketing and updated the staff with required information •Reviewed and approved overdrafts and checks for cashing, and answered questions on accounts, loans, and statements •Cross-sold bank products and services to increase sales and revenues •Processed refunds, structured exception management, balanced accounts and confirmed inventory



Texas A&M University-Commerce

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • Jun 2016 - May 2018

  • Planned the daily programs, marketing strategies and overall execution of the National Society of Leadership and Success local and online chapter that consisted of over 4,800 members campus wide• Worked along with the Director and Executive Boards in stocking and reordering of inventory for the society using different Excel and different spreadsheets• Planned, executed, and managed a budget of about $10,000 for the chapter as well as maintained financial records for all incomes and expenditures using excel and budget sheet serving over 700 students each year• Maintained departmental website and updated inventory of the department and society using Cascade Style Sheets• Maintained data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data• Performed analysis and wrote MS Access queries to pull large data sets• Advised, mentored and managed over 20 student leaders that served in the Executive Board as well as assisted with problemsolving and keeping constant communication through all means with all registered members.• Contributed to the development of student workers in training through presentation and team building skills.• Assisted in running WebFocus reports every week to assist in issuing student information for new programs• Planned, developed and implemented Society wide training programs designed to educate all Executive Board members on methods to increase quality service to all other registered members.

• Resident Assistant

  • Aug 2016 - Aug 2017

  •Serve as on-call staff for emergency and non-emergency situations in a residence hall serving approximately 700 residents •Organize, facilitate and manage events for the residents.•Guide, advise and facilitate the resident with their social, academic and personal life•Monitor the condition of the rooms and the resident hall and fill out the maintenance and custodial orders as necessary.•Serve as the liaison between students and staff of the university•Be an example to the residents and also uphold professionalism•Build a safe environment and promote diversity, culture and religion awareness on your respective floors and also residence hall•Collaborate with other campus and community partners to promote university policies and safety

• Student Assistant at Computer Science Department

  • Aug 2015 - May 2016

  •Audited classes charges on student accounts using Banner and GSE Reports •Administered class registration process WebFocus•Assisted and mentored students through their class registration process•Maintained departmental website and automated processes using Cascade Style Sheets Led and trained Student Assistants with daily procedures and updates

• Student Assistant at International Student Service and Scholar

  • Oct 2014 - Aug 2015

  •Audited insurance charges on student accounts using Banner and GSE Reports •Administered class registration process WebFocus and SEVIS system (U.S. Homeland Security)•Generated reports and analyzed waiver invoices for international students provided by Academic Health Plan•Maintained departmental website and automated processes using Cascade Style Sheets•Communicated with students effectively via email and/or phone with faculty, staff, students, etc.•Performed data visualization to understand admission and recruitment track for international students •Processed and handled documents for enrollment of international students•Assisted with the programming, planning, marketing and logistics of all the programs hosted by the office



DFW Mini Mart

• Convenient Store Attendant

  • Aug 2011 - Aug 2014

  •Performed and worked directly with the public; providing customer service; answering customer or public inquiries. •Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. •Trained new clerks on proper procedures •Formed a basic understanding of business dialogue through interactions with both management members and vendors •Performed a wide variety of duties; which included accepting cash, credit, or debit payment for purchases. •Compiled and maintained non-monetary reports and records •Balanced cash registers, ensured drawer accuracy and adequate amounts of change were available •Consistently exceeded sales goals •Handled closing and opening duties, and ensured space were tidy and ready for business each day