Experience

SJA Solutions
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Systems Administrator

  • Apr 2023 - Present


Personal Business Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager

  • Dec 2013 - Apr 2023

  •Delivered extensive IT support, both remotely and in-person, to various small businesses across West Michigan. •Installed and configured network hardware and wireless infrastructure, implemented network security protocols, and provided regular maintenance and support for workstations in various small businesses. •Effectively maintaining clients' IT infrastructures using Remote Monitoring and Management software, ensures optimal performance, security, and uptime. •Perform regular maintenance on Windows Server 2012 and Windows Server 2019 in both Workgroup and Active Directory Domain environments. •Regularly set up and maintain business firewalls and VPNs. •Designed and built customized business and personal computers tailored to meet each user's specific needs and requirements. •Conduct regular email support for POP, IMAP, and Exchange email service users. •Provided installation, upgrade, and backup support for various accounting software, video and photo editing software, and CAD software. •Regularly assist clients in recovering from viruses, malware, and internet scams, while also implementing proactive measures to prevent future occurrences. Show less