Experience

Unit Trac

• United States
• Software Development
• 1 - 100 Employee

• Client Success Manager

  • Dec 2016 - Present

  • Responsible for building awareness of Unit Trac - lease management software that allows self storage facility owners to manage their facility with ease. • Provide responsive support to inquiries submitted by current and potential clients regarding technical questions and feature requests. • Established relationships with the Self Storage Association national organization and the respective state affiliates. • Responsible for building awareness of Unit Trac - lease management software that allows self storage facility owners to manage their facility with ease. • Provide responsive support to inquiries submitted by current and potential clients regarding technical questions and feature requests. • Established relationships with the Self Storage Association national organization and the respective state affiliates.


San Jose Storage
• Mexico
• Warehousing and Storage
• Owner

  • May 2019 - Present


DevBright Inc

• United States
• Information Technology & Services

• Business Director

  • May 2016 - Dec 2016

  • Responsible for launching GovPermit, an ePermitting tool that enables local government to be more accessible to business owners by bringing the traditional paper-based license and permitting process to a streamlined, easy-to-use online process that is effortless for businesses and stressless for city officials. • Partnering with businesses to understand their complex and unique problems and work with our software development team to develop business applications, custom software, mobile optimized websites and mobile apps that consistently go beyond client expectations. Show less



Insperity

• United States
• Human Resources
• 700 & Above Employee

• Sales Consultant

  • Feb 2012 - Apr 2016

  • Enabled small and mid-size businesses to reach their goals by recruiting top talent through proven recruiting methodologies. - Utilized consultative selling strategies to assist C-level executives in developing recruiting strategies that are focused on employee retention and mitigating the risk associated with hiring. - Generated more than $1.5M in sales of recruiting, candidate sourcing and background check services. - Established a book of business with more than 150 clients nationwide throughout various industries including technology, financial services, marketing services, consumer products, healthcare and non-profit. - Developed training materials including step-by-step CRM user guides, sales forecast and pipeline reports, lead generation best practices, prospecting; negotiating; and closing communication templates and techniques, and served as a mentor to new sales consultants. Show less



Junior Achievement of Southeast Texas

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Marketing Manager

  • Aug 2011 - Jan 2012

  • Facilitated an ongoing positive influence and impact on 230,000 Houston students by increasing brand awareness in the community; spearheading the sponsor programs, fundraising and supporting numerous community events. - Optimized the sponsor relationship by enhancing partnerships with existing sponsors and developed a broad market base of potential sponsors through face-to-face cold calling on local businesses. - Ensured a smooth onboarding process for new sponsors by employing a self-developed checklist that includes comprehensive materials and verification that the sponsors are appropriately and adequately represented in the programs and facilities. - Designed new marketing collateral based on effective brand management principles. - Networked with sponsors while supporting the special events team by participating in various events including bowling events, golf outings and JA Hall of Achievement community events. Show less



Caterpillar Inc.

• United States
• Machinery Manufacturing
• 700 & Above Employee

• eBusiness Communications Consultant

  • Apr 2010 - Jun 2011

  • Provided the framework to achieve $2 billion in attributable sales from new online customer channels by 2015 by leading the eBusiness Transformation strategy communications and change management effort; included providing new methods to drive sales and increase customer loyalty.- Enabled an increased knowledge base and a clear road map for team members by creating a digital transformation webpage as a change management tool providing information on attributes of great marketing, marketing principles and education.- Facilitated the transformation of a 120-team member Multichannel Marketing Group from siloed into a team capable of providing a coordinated array of marketing services, by developing and executing a short-term education plan that included 38 marketing capability information sessions.- Gained valuable insight from the customer and dealer perspectives by coordinating customer touchpoint and global dealer ideation sessions to gather input, garner support, and validate high level requirements for the digital strategy and eBusiness Transformation project.- Furnished a secure source of marketing plan materials for Caterpillar team members and dealers by developing and implementing the Marketing Planning & Dealer Alignment Process webpage on dealer.cat.com. Show less

• Sales Support Representative

  • Apr 2009 - Mar 2010

  • Contributed to achieving $95 million in sales by providing positive interactions with 1,300+ customers monthly while executing outbound marketing campaigns for Cat AccessAccount, Cat Auction Services and Cat Insurance Physical Damage Insurance.- Increased sales opportunities for dealers and solidified existing customer loyalty by promoting new product and service offerings.- Qualified and distributed customer leads for Precious Metals In-Frame Engine Overhaul Kit and Cat Insurance Equipment Protection Plan by utilizing Salesforce.com customer relationship management software (CRM). Show less

• Global Brand Management Communications Consultant

  • Nov 2007 - Mar 2009

  • Facilitated increased awareness of the Caterpillar brand portfolio among enterprise-wide team members by defining and executing communication plans for new product introduction (NPI) and new market introduction methodologies allowing comprehensive brand representation to customers.- Improved the reach and understanding of market readiness by developing and implementing communication elements; delivered a 35% attendance increase for the monthly community of brand practice meetings.- Enabled key resources to address strategic, NPI, brand and customer loyalty issues by coordinating enterprise brand management meetings and supporting global conferences; included developing action plans that leveraged company and dealer efforts toward brand loyalty.- Provided education on the critical nature of brand management and the tools, resources and processes available to team members dealers and creative suppliers.- Ensured enterprise-wide alignment, consistency, and clarity of brand by mentoring brand advocates on corporate brand identity standards focused on applying branding principles throughout the Caterpillar brand portfolio. • Chosen to participate with 24 team members from a 3,000-team member division in an internal leadership development program; promoted to gain cross-functional experience and enhance product line knowledge. Show less

• Corporate Intern Program Administrator

  • May 2005 - Oct 2007

  • Optimized the company’s investment with the intern workforce by developing a high quality program promoting conversion to full-time employment and employee retention. - Led the program during a record increase in participation, 40% more over prior year, with 73% of the interns reporting the experience as far exceeding or exceeding expectations.- Improved part-time, temporary students’ workforce performance by transitioning this group into the intern program, allowing for a deeper level of employee engagement. - Executed 100+ annually activities such as executive office presentations, facility tours, developmental training, networking and social events.- Reduced costs $10,000+ against a $500,000 annual budget by moving relocation services, using a web-based application to register for 100+ events and a survey tool for program metrics, and utilizing students as mock interview subjects for training managers on interviewing skills. - Oriented and conducted exit presentations for 700 corporate interns annually.- Ensured a clear understanding of program expectations, HR policies, and corporate procedures by interacting with 1,000 supervisors and mentors in the domestic business units.• Assisted with staffing the Panama HR Service Center facility start-up by interviewing, selecting and training employees for the Americas North and South regions. Show less

• Campus Recruiting Coordinator

  • Aug 2003 - Apr 2005

  • Served as the liaison between the company and 65 university placement offices and national affinity groups; including arranging recruitment events and interview conferences and ensuring adequate materials for 13 functional areas were available at all times.- Selected the high school and community college students for the 2004 - 2005 Student Trainer Program employment term.