Experience

BeWILDerwood Cheshire

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Front Of House Manager

  • Feb 2021 - Present



National Coal Mining Museum for England

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Commercial & Retail Manager

  • Apr 2019 - Feb 2021



East Lancashire Railway

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sales and Events Manager

  • Jan 2017 - Apr 2019

  Key Achievements:• Developed, introduced and executed wedding packages increasing revenue by 206% in 12 months.• Planned, developed and hosted the railway’s calendar of 18 different special events working to a variety of different budgets and forecasts.• Managing events with a capacity of up to 38,000 people.• Managing a team of 50 volunteers, including producing event briefings and rostering. Responsibilities:• Benchmark current event performance and develop future event strategies based on results;• Manage and delivering the railway’s wedding programme and private charters;• Analyse and review the ticket pricing policy against competitors;• Review and develop the fundraising strategy with key focus on current appeals;• Manage and recruit the volunteer base to support various events and bookings;• Assist with developing the retail offering to deliver growth.



Kirklees Light Railway

• United Kingdom
• Truck Transportation

• Visitor Experience & Marketing Manager

  • Mar 2014 - Jan 2017

  Key Achievements:• Planned and implemented a marketing strategy increasing visitor numbers by 9% over 2 years• Planned, developed and hosted the railway’s calendar of 8 different special events increasing revenue by 15% over 2 years. • Introduced and developed new initiatives to complement and improve the visitor experience, including Photography Days and Afternoon TeasResponsibilities:• Creating and implementing a marketing strategy on an annual basis;• Creating and distributing various promotional materials including leaflets, press releases and posters, ensuring the brand image is successfully delivered;• Updating and monitoring online promotional sites including the main website, social media and external websites;• Monitoring and analysing visitor numbers and, when required, adapting the marketing strategy based on findings and external influences;• Recruiting and managing a team of event staff;• Event planning, preparation and close down;• Managing the marketing budget.

• Administration & Events Officer

  • Jul 2010 - Mar 2014

  Key Achievements:• After a successful work placement during university I was given a temporary position whilst I completed my degree. I was then given a permanent position within the company upon completion of my studies.• Successfully planned and hosted the first Family Fun Day event;• Liaised and organised an event for an external client and 200 of their employees;• Developed the gift shop’s retail strategy.Responsibilities:• Office and event administration;• Birthday Party Host for groups of 10-20 children;• Booking office clerk;• Providing excellent customer service;• Working as part of a team consisting of between 5 and 30 people;• Basic accounts training.



Showsec

• United Kingdom
• Events Services
• 500 - 600 Employee

• Steward

  • May 2009 - Aug 2011

  Key Achievements:• Job enhancement working within the backstage area of an event liaising with VIPs• Completion of Unit 1 National Certificate for Door Supervisors Responsibilities:• Providing assistance and safety advice to customers;• Working as part of a varied team depending on the event;• Being aware of health and safety issues;• Providing excellent customer service in an arena and Premiership football stadium with capacities up to 47,700 people. Key Achievements:• Job enhancement working within the backstage area of an event liaising with VIPs• Completion of Unit 1 National Certificate for Door Supervisors Responsibilities:• Providing assistance and safety advice to customers;• Working as part of a varied team depending on the event;• Being aware of health and safety issues;• Providing excellent customer service in an arena and Premiership football stadium with capacities up to 47,700 people.



NDSS Ltd

• United Kingdom
• Events Services
• 1 - 100 Employee

• Steward

  • May 2009 - May 2011

  Providing Festival Attendees with InformationProvide Assistance and Safety Advice to AttendeesWorking as Part of a Large Team Providing Festival Attendees with InformationProvide Assistance and Safety Advice to AttendeesWorking as Part of a Large Team



Oxfam

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Finance Co-Ordinator

  • 2010 - 2011



Bents Garden Centre

• United Kingdom
• Retail

• Catering Assistant

  • Nov 2006 - Nov 2009

  Providing Excellent Customer ServiceWorking as Part of a TeamBeing Aware of Health, Safety and Hygiene Issues Providing Excellent Customer ServiceWorking as Part of a TeamBeing Aware of Health, Safety and Hygiene Issues