Nick Spagnola
Senior Software Engineer at Zammo- Claim this Profile
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Bio
Andrew Kelly
Nick and I worked together for almost three years at Ziff Davis B2B and he was critical to our post sale success. He provided excellent customer service to our largest advertisers and was able to balance the demands of sales and operations to execute successful campaigns. He is a true asset to any organization and I hope to cross paths with him again in the future.
Lauren Mazareeb
Nick is a dedicated individual who tackles obstacles with an unmatched tenacity. He does not shy away from difficult situations and finds solutions that are both beneficial for the company as well as the client. In turn, he builds lasting relationships with his clients due his empathetic approach and dedication to their success. In addition to this, he is a quick learner. I’m confident that whatever new task he takes on he’s able to master in record time. This enables him to be an effective leader by marching forward, leading by example and taking the time to help others. I would highly recommend Nick in any role he chooses to pursue.
Andrew Kelly
Nick and I worked together for almost three years at Ziff Davis B2B and he was critical to our post sale success. He provided excellent customer service to our largest advertisers and was able to balance the demands of sales and operations to execute successful campaigns. He is a true asset to any organization and I hope to cross paths with him again in the future.
Lauren Mazareeb
Nick is a dedicated individual who tackles obstacles with an unmatched tenacity. He does not shy away from difficult situations and finds solutions that are both beneficial for the company as well as the client. In turn, he builds lasting relationships with his clients due his empathetic approach and dedication to their success. In addition to this, he is a quick learner. I’m confident that whatever new task he takes on he’s able to master in record time. This enables him to be an effective leader by marching forward, leading by example and taking the time to help others. I would highly recommend Nick in any role he chooses to pursue.
Andrew Kelly
Nick and I worked together for almost three years at Ziff Davis B2B and he was critical to our post sale success. He provided excellent customer service to our largest advertisers and was able to balance the demands of sales and operations to execute successful campaigns. He is a true asset to any organization and I hope to cross paths with him again in the future.
Lauren Mazareeb
Nick is a dedicated individual who tackles obstacles with an unmatched tenacity. He does not shy away from difficult situations and finds solutions that are both beneficial for the company as well as the client. In turn, he builds lasting relationships with his clients due his empathetic approach and dedication to their success. In addition to this, he is a quick learner. I’m confident that whatever new task he takes on he’s able to master in record time. This enables him to be an effective leader by marching forward, leading by example and taking the time to help others. I would highly recommend Nick in any role he chooses to pursue.
Andrew Kelly
Nick and I worked together for almost three years at Ziff Davis B2B and he was critical to our post sale success. He provided excellent customer service to our largest advertisers and was able to balance the demands of sales and operations to execute successful campaigns. He is a true asset to any organization and I hope to cross paths with him again in the future.
Lauren Mazareeb
Nick is a dedicated individual who tackles obstacles with an unmatched tenacity. He does not shy away from difficult situations and finds solutions that are both beneficial for the company as well as the client. In turn, he builds lasting relationships with his clients due his empathetic approach and dedication to their success. In addition to this, he is a quick learner. I’m confident that whatever new task he takes on he’s able to master in record time. This enables him to be an effective leader by marching forward, leading by example and taking the time to help others. I would highly recommend Nick in any role he chooses to pursue.
Credentials
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Microsoft Certified: Azure Developer Associate
MicrosoftMay, 2019- Sep, 2024
Experience
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Zammo
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South Africa
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Senior Software Engineer
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Jun 2019 - Present
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Microsoft
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United States
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Software Development
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200 - 300 Employee
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Technical Solutions Professional, Global Black Belt Group: App Innovation
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Apr 2018 - Jun 2019
A Xamarin developer now working with customers building cutting edge solutions using Azure's cloud tools- particularly machine learning and computer vision.
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Solution Sales Professional, Global Black Belt Group: App Innovation
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Jul 2017 - Apr 2018
The Global Black Belt team focuses on driving adoption of Microsoft's cloud solution, Azure,by assisting with high-impact customers, or projects, on advanced cloud workloads spanning everything from data & AI to infrastructure. The Cloud App Innovation groups specialize on delivering that mission in the context of advanced front-end applications in the field, like mobile, IoT, web and desktop.
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Solutions Sales Professional, Xamarin Developer Experience
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Jul 2016 - Jul 2017
Brought on to Microsoft, through their acquisition of Xamarin, in the Developer Experience team as a specialist for Xamarin, their C# mobile app development framework. Covering accounts in the New York Metro territory. • Working with enterprise customers from an organizational and application lifecycle perspective to build their capacity to deliver mobile applications with Microsoft tools. • Provide best practice technical sessions that made recommendations on all aspects of mobile software development, from library architecture and patterns for code-sharing to back-end web service design. Show less
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Xamarin
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United States
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Software Development
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1 - 100 Employee
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Senior Customer Success Manager
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Jan 2016 - Jun 2016
Single senior team member of Mid-Market customer success team during leadership transition. • Lead extensive process refresh and documentation effort of the Xamarin Customer Success motion as part of the upcoming Microsoft acquisition. • Managed existing lead and account hand-off from Sales organization and internal redistribution process. • Continued on after acquisition by Microsoft, officially, in June of 2016.
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Customer Success Manager
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Jan 2015 - Jan 2016
• Managed a consultative post-sale process consisting of onboarding, expansion, and renewal- serving as the dedicated account manager for up to 300 accounts across all customer profiles. • Built relationships through coordinating ongoing technical support and conducting regular mobile planning sessions with key product and technical stakeholders. • Drove product, pricing, and support process feedback from customers to appropriate internal product stakeholder. Followed through on contributing my own ideas, specifically a new binding process. • Served as my customer’s advocate while managing internal triage and escalation process for bug and issue reporting- communicating across product, partner, engineering, and support teams. Show less
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Ziff Davis, Inc.
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United States
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Book and Periodical Publishing
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Account Manager
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Sep 2012 - Jan 2015
• Advised clients on implementing marketing strategies utilizing Ziff Davis to reach IT audiences across the buying cycle; overseeing campaigns from design to execution. • Served as single-point-of-contact for SMB and Enterprise IT clients and agency partners; managing and developing the relationships while handling all post-sale needs. • Held quarterly revenue goals for key accounts. Doubled the growth of a Fortune 50 client quarter over quarter for four consecutive periods. • Developed a strong understanding of client solutions and needs through historical data and target audience profiles to help optimize their broader demand generation efforts. • Identified key client success metrics and developed strategies to exceed those benchmarks, as well as managing the internal action plans to ensure successful implementation Show less
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Lead Development Rep
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Jan 2012 - Sep 2012
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Education
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Cal Poly Pomona
BA, Political Science and English
Community
