Account Handler

• Mar 2015 - Present

Account Handler

• Mar 2015 - Present

Senior Sales Advisor

• Oct 2008 - Mar 2015

I worked as a Senior Sales Advisor providing Private Motor Insurance on behalf of many affinity partners, including First Direct, Santander and Honda. I was cross-trained in both Customer Service and Retention enabling me to assist clients with all aspects of their insurance needs.At times I also dealt with referral queries on behalf of fellow colleagues.My role also involved assisting with managerial workloads, such as affinity benchmarking sessions and training fellow colleagues and new staff, as well as dealing with customer complaints through to resolution.

Claims Advisor/Customer Advisor

• Oct 2005 - Jul 2008

Initially I dealt with First Notification Of Loss household claims on behalf of our affinity partner Norwich Union (now Aviva), which included confirmation that policy cover was in force for the incident, and appointment of the relevant contractors to deal with the claims. This included assisting High Net Worth clients.Following this contract I was a customer advisor for a range of insurance products including home, motorcycle and caravan insurance, dealing with customer service enquiries and re-broking, as well as dealing with High Net Worth clients.