Experience

Berjaya Gia Thinh

• Vietnam
• Internet Publishing
• 1 - 100 Employee

• Call Center Executive

  • Jun 2022 - Present

  Achievement: • Demonstrated professional etiquette and manners, improved positive feedback and 5-star ratings up to 90%. • Coordinate with Supervisors to created new report template for the Call Center. • Top 3 good performance of call record evaluation in 1st Quarter of 2023. Objectives: • Support customers in technical errors of the Vietlott selling machine via phone. • Take customer calls and provide support for their inquiries and ensure customers have best experience when selling Vietlott. • Translate department’s reports and documents for Manager. • Coordinate with Field Support and other Department to ensure technical errors are handled in time. • Utilizing software, databases, scripts, and tools appropriately. • Perform administrative duties. Show less



LIMA LTD., Co

• United States

• Administrative Assistant to Director

  • Jun 2019 - May 2021

  Achievement: • Achieve KPI of successful visa application Objectives: • Check and book flights for company and personal customers. • Translate document for applying visa. • Consult customers in making visa and booking flight. • Communication with relocation agencies / companies / individual families. • Reviewing and assessing the documentation and eligibility of visa applicants based on immigration laws and policies. • Scheduling and managing visa appointments and interviews, and providing interpretation as needed. • Providing clients with guidance and assistance on visa application procedures and requirements. • Assist in administrative duties. Show less



ILA Vietnam

• Vietnam
• Education Administration Programs

• Teaching Assistant

  • Nov 2020 - Mar 2021

  Achievement: • Leading students pass the international certificate. • Improved weak students’ reading comprehension by 80% by employing flashcard tactics and introducing group discussions. • Increased the number of students completing assignments on time by 90% by employing a group studies initiative. Objectives: • Helping Teachers with lesson preparation, including collecting materials and setting up equipment • Reviewing lessons or lectures with students on a one-on-one basis or in small groups • Supervising students in class, between classes and during recreation periods and field trips • Tracking attendance, grading assignments and calculating grades • Giving extra help to students who need special accommodations or are struggling with a concept • Assisting students with special learning requirements, including disabilities or English as a second language students • Attending faculty meetings and parent conferences • Collaborating with the Teacher to identify students’ issues and recommend solutions • Observing state, school and class rules and regulations Show less



McDonald's

• 1 - 100 Employee

• Maketing intern

  • Apr 2018 - Mar 2019

  • Supporting the PR manager in implementing the company’s PR strategy.• Building relationships with clients and potential clients, suppliers, and the media.• Support opening restaurant and PR event. • Translate document and Press Release.• Creating media kits and client information packages• Complete clerical and administrative and payment duties.

• Crew Member

  • Dec 2016 - Apr 2018