Experience

Avidly Norway
• Norway
• IT Services and IT Consulting
• 1 - 100 Employee
• RevOps Specialist

  • Jan 2022 - Present


reTyre

• Norway
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Digital Marketing Manager

  • Feb 2020 - Aug 2021

  - Plan, create, collaborate and oversee all aspects of digital marketing, including marketing database, email, SoMe, press and display advertising campaigns.- Use social analytics tools to set KPIs and deliver reports on results based on data.- Coordinate with the internal team (marketing, design, product, sales), externalteams, advertising and media experts to improve marketing results- Evaluate important metrics that affect our website traffic and target audience- Monitor website performance, collaborate with web developers and marketing team toimprove performance- Oversee and manage contests, giveaways, and other digital projects- Assist in planning and conducting various types of events and conferences- Assist other departments with necessary work. Including but not limited to logistics andaccounting processes. Show less

• Social Media Marketer

  • Jun 2019 - Feb 2020

  - Manage social media channels (Facebook, Instagram, Linkedin, Twitter), including planning content using Hubspot, ensuring timely responses, sharing relevant and engaging content on a frequent basis.- Execute paid promotion on Facebook and Linkedin.- Monitor website performance via Google Analytics and Hubspot, collaborate with web developers and the team to improve performance.- Set up new store on Shopify using Gempage.



Leo Burnett Vietnam

• Vietnam
• Advertising Services
• 1 - 100 Employee

• Digital Account Executive - Client Citibank Vietnam

  • Aug 2017 - Jan 2019

  - Propose best social content formats to boost audience engagement.- Schedule and publish new posts on Citi’s Facebook page using Sprinklr.- Deliver monthly video view reports using Business Facebook Insights.- Collaborate with internal teams monitoring Citi’s Facebook page to make sure all comments & inboxes responded in a timely manner.- Work with media team to optimize ads budget.Key achievements:Keep response rate at 95% in continously 5 months.

• Digital Account Executive - Client Samsung Vietnam

  • Aug 2017 - Jan 2019

  - Manage website content, creative development and execution of Samsung digital advertising on a daily basis.- Prepare and present ideas, timeline execution & budget for marketing campaigns.- Liaise with Samsung Division Managers (Home appliance, TV, IT Monitor and B2B) to deliver the best solutions tailored for their campaigns and adhered to all digitalcommunications.- Work with internal teams for the design and development of landing page, emailmarketing, brochures and other digital materials.- Work closely with Production House to build websites based on design and QA criterion.- Work closely with Web Content Operator and Samsung Regional Team to quickly makeany updates and improvement via AEM (Adobe Experience Manager) and Jira. Show less

• Digital Copywriter

  • Aug 2016 - Aug 2017

  - Interpret product features from Samsung Global content into Vietnamese, tailor for each audience segments and digital channels, based on keywords analytics and monthly traffic reports.- Optimize SEO & content for Samsung Support website.- Work closely with UX/UI Designer to ensure visual elements of the website complement the words across devices.- Work closely with Account Manager and Creative team to brainstorm contents for product launching campaigns from awareness to loyalty in user’s journey.Honor:Nominated by Team Leader to join YOU-XPLORE PROGRAM 2018, sponsored by PublicisOne giving talents chances to explore different culture and PublicisOne working way. Show less



Spiraledge, Inc

• United States
• Retail
• 100 - 200 Employee

• Customer Service Agent

  • Apr 2014 - Apr 2016

  - Respond to customer needs regarding products and order inquiries via phone, email and Live Chat (via Zendesk) with good judgement and a sense of urgency. - Analyze customer needs to offer product and service information using available resources from websites to boost sales. Key achievements: - The first agent chosen to be on phone call with customers in US market at Vietnam office. - Achieved 90% satisfaction from customers weekly. - Respond to customer needs regarding products and order inquiries via phone, email and Live Chat (via Zendesk) with good judgement and a sense of urgency. - Analyze customer needs to offer product and service information using available resources from websites to boost sales. Key achievements: - The first agent chosen to be on phone call with customers in US market at Vietnam office. - Achieved 90% satisfaction from customers weekly.



ANTS – Empowering the Digital Media: Ad Exchange, Ad Server, Analytics - Blog.ants.vn

• Online Content Editor - Part-time job

  • Dec 2014 - Mar 2016

  Revise and translate contents from reliable online news in English into Vietnamese in line with the company’s guidelines. The main subjects include Big Data, Ad Exchange, Programmatic Ad, E-Commerce and news related to digital media. Revise and translate contents from reliable online news in English into Vietnamese in line with the company’s guidelines. The main subjects include Big Data, Ad Exchange, Programmatic Ad, E-Commerce and news related to digital media.



KFC UK & Ireland

• United Kingdom
• Food & Beverages
• 700 & Above Employee

• Team Member

  • Nov 2013 - Jan 2014

  Responsibilities: - Delivery a “customer mania” service level. - Delivery fantastic products and outstanding restaurant cleanliness. - Accurately handle cash and use KFC’s till system. Key achievement: - Brought full satisfaction to customers during rush hours. - Got a good recognition by the store manager. Responsibilities: - Delivery a “customer mania” service level. - Delivery fantastic products and outstanding restaurant cleanliness. - Accurately handle cash and use KFC’s till system. Key achievement: - Brought full satisfaction to customers during rush hours. - Got a good recognition by the store manager.