Experience

Servisa ICT
• Computer Hardware Manufacturing
• 1 - 100 Employee
• Customer Service Manager

  • Mar 2023 - Present


Credo Partners

• Lithuania
• Advertising Services
• 1 - 100 Employee

• Customer Service Specialist

  • Jun 2020 - Jan 2023

  1. Outgoing and incoming calls. 2. Mailbox management. 3. Monitoring the call line. 4. Filing call quality reports. 5. Training new employees to work with the system and potential customers. 6. Communicating consumer rights in conflict of interest situations. 7. Independent resolution and management of conflict situations. 8. Order fulfilment, registration. 9. Invoicing, invoicing. 10. Evaluating the quality of employee calls. 1. Outgoing and incoming calls. 2. Mailbox management. 3. Monitoring the call line. 4. Filing call quality reports. 5. Training new employees to work with the system and potential customers. 6. Communicating consumer rights in conflict of interest situations. 7. Independent resolution and management of conflict situations. 8. Order fulfilment, registration. 9. Invoicing, invoicing. 10. Evaluating the quality of employee calls.



ELV Projektai

• Lithuania
• Accounting
• 1 - 100 Employee

• Finance Accountant

  • Jun 2019 - Sep 2019

  1. Advising companies of all sizes, 2. Company formation issues 3. Problem solving 4. Filing tax returns . 1. Advising companies of all sizes, 2. Company formation issues 3. Problem solving 4. Filing tax returns .



UAB Pro Invest Group

• Customer Service Specialist

  • Oct 2018 - Jun 2019

  1. Data administration in the electronic credit system and integrated databases. 2. Customer consultation by phone and e-mail. 3. Solving problems. 4. Working with Microsoft package (Excel, Word, Outlook, etc.) 5. Other tasks as assigned by the manager. 1. Data administration in the electronic credit system and integrated databases. 2. Customer consultation by phone and e-mail. 3. Solving problems. 4. Working with Microsoft package (Excel, Word, Outlook, etc.) 5. Other tasks as assigned by the manager.



Compensa Life Vienna Insurance Group SE Lietuvos filialas

• Lithuania
• Insurance
• 100 - 200 Employee

• Finance Specialist

  • Apr 2016 - Mar 2017

  1. Actively seeking new customers; 2. Finding out what customers need and developing and presenting the best proposal to meet their needs; 3. Selling insurance, savings and health insurance products to legal and natural persons; 4. Drafting and concluding contracts. 1. Actively seeking new customers; 2. Finding out what customers need and developing and presenting the best proposal to meet their needs; 3. Selling insurance, savings and health insurance products to legal and natural persons; 4. Drafting and concluding contracts.



Next

• Netherlands
• Online Media

• Team Coach

  • Jun 2015 - Dec 2015

  1. Execution of the Decade's plans. 2. Customer service. 3. Fulfilling orders. 4. Resolving any problems that arise. 5. Working with HHT and computerised cash registers. 1. Execution of the Decade's plans. 2. Customer service. 3. Fulfilling orders. 4. Resolving any problems that arise. 5. Working with HHT and computerised cash registers.