Ned N.
IT Support at Alcott Enterprises- Claim this Profile
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English Native or bilingual proficiency
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Vietnamese Full professional proficiency
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Sign Language Elementary proficiency
Topline Score
Bio
Tony "the tiger" Phan
Ned is very knowledgeable in all things technology related and his work is timely. A confident and friendly worker, Ned is popular with his colleagues and has a real passion and enthusiasm for the industry that shines through.
Tony "the tiger" Phan
Ned is very knowledgeable in all things technology related and his work is timely. A confident and friendly worker, Ned is popular with his colleagues and has a real passion and enthusiasm for the industry that shines through.
Tony "the tiger" Phan
Ned is very knowledgeable in all things technology related and his work is timely. A confident and friendly worker, Ned is popular with his colleagues and has a real passion and enthusiasm for the industry that shines through.
Tony "the tiger" Phan
Ned is very knowledgeable in all things technology related and his work is timely. A confident and friendly worker, Ned is popular with his colleagues and has a real passion and enthusiasm for the industry that shines through.
Credentials
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Exam Prep MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
LinkedInApr, 2022- Sep, 2024 -
Programming Foundations: Databases
LinkedInApr, 2021- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 10: Printers
LinkedInJul, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 5: Display Technologies
LinkedInJul, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 6: Physical Networking
LinkedInJul, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 7: Understanding Networking
LinkedInJul, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 8: Internet and the Cloud
LinkedInJul, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 9: Portable Computing
LinkedInJul, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM
LinkedInJun, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
LinkedInJun, 2020- Sep, 2024 -
CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
LinkedInJun, 2020- Sep, 2024 -
React.js Essential Training
LinkedInDec, 2019- Sep, 2024
Experience
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Alcott Enterprises
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support
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Nov 2022 - Present
• Identify and document a critical system issue, leading to a timely resolution and minimize downtime. • Develop and implement a new documentation process, resulting in improved organization and accessibility of system information • Manage the Active Directory and group policy for a user base of more than 500 accounts, ensuring system security and compliance • Troubleshoot and resolve issues related to user accounts, profiles, and group permissions • Analyze, log, track, and resolve a wide range of software and hardware issues related to networking connectivity, printers, servers, and applications • Improve business efficiency and productivity by addressing and resolving matters of significance in a timely manner • Utilize familiarity with troubleshooting IDEXX network connectivity, ensuring seamless network operations Show less
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Self-Employed
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Real Estate
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1 - 100 Employee
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Front End Developer
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May 2019 - Present
• Develop and optimize applications with HTML, CSS, PHP, MySQL, JavaScript, jQuery, ReactJS • Used online resources including EloquentJavascript.com and books such as JS:The Good Parts, JavaScript: The Definitive Guide, and The Definitive Guide to Regular Expressions to learn JavaScript, Regex, and CSS in less than a month • Create mobile-friendly interface for a web application; improved user experience by reducing average time to load a page by 20% • Construct website from start to finish in 15 days Show less
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Avery Products Corporation
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United States
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Manufacturing
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300 - 400 Employee
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System Administrator
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May 2022 - Oct 2022
• Researched and implemented security policies for 100+ Windows servers, decreasing the amount of time spent on security audits by 25% • Monitored the real-time and historical performance of the Glovia database, and ensure that the database is functioning properly by starting, stopping, and restarting it when necessary • Created accounts and updated permissions in Glovia based on approval given by managers • Researched and implemented security policies for 100+ Windows servers, decreasing the amount of time spent on security audits by 25% • Monitored the real-time and historical performance of the Glovia database, and ensure that the database is functioning properly by starting, stopping, and restarting it when necessary • Created accounts and updated permissions in Glovia based on approval given by managers
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Prime Choice Funding, Inc.
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United States
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Financial Services
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1 - 100 Employee
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System Administrator
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Jul 2020 - Apr 2022
• In the first month, familiarized the use of Encompass application to assist with administering account and permissions for over 200 Loan Processors, Underwriters & Loan Officers combined, by reviewing training material, and asking questions from the IT Manager • Maintained a server infrastructure consisting of 300 users • Administered Active Directory, Office 365 & Microsoft Exchange for a user base of 300+ accounts with a helpdesk ticket closure rate of 90% • Managed a cloud infrastructure with over 40 servers in Microsoft Azure, maintaining an average uptime of 99.5% • Registered and added 300+ mobile devices to platform for Microsoft Intune, using PowerShell and manual entry • Oversee the helpdesk ticketing system and served as first point of contact • Maintained user profile and system security to fulfill compliance and company standards by conducting internal and external audits of the organization's system logs and reviewing audit logs to identify compliance issues • Improved overall performance of the applications hosted in Azure platform by resolving connectivity issues and other issues through virtual machine provisioning and scripting Show less
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IT Specialist
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May 2017 - Jul 2020
• Increased the efficiency of the data center operations by 20% by configuring and maintaining the communications, hardware, and infrastructure• Ensured security patches and updates were all workstations and devices by sending automated reminder emails to all users• Troubleshooted common software, hardware, network issues & peripherals• Implemented a nightly backup process that reduced nearly 25% of recovery time for failed systems
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Data Entry Analyst
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May 2017 - Jul 2020
• Within 2 weeks, learned basic Python to extract daily court database by watching tutorials and reading documentation• Gathered and produced daily court database into spreadsheets using address and identity verification software, resulting in an 80% increase in accuracy of court records in under a year.• Analyzed customer data and created customer profiles to identify customer behavior patterns and trends, allowing upper-level management to make informed decisions regarding business goals and potential clients• Reduced address & identity errors to under 1% for all new entries by improving the data entry process• Accumulated and analyzed the database flow between the attorneys Show less
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Providence Partner
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Financial Services
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IT Specialist
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Sep 2016 - May 2017
• Assisted clients with a wide range of technical issues, including password resets, account unlocks, email support, and troubleshooting hardware and software issues • Utilized problem-solving skills to identify and resolve issues in a timely manner, often contacting vendors and escalating issues to management when necessary • Successfully resolved over 300 tickets per month, improving client satisfaction and reducing downtime for the organization • Implemented a new system for tracking and prioritizing tickets, resulting in a 25% reduction in response time • Managed a high-stress environment during a major network outage, working closely with the IT team to restore services within 24 hours Show less
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KEL-TEK Computer Network Services
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United States
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1 - 100 Employee
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IT Specialist
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Mar 2016 - Aug 2016
• Assisted a diverse range of clients in various industries, including healthcare, education, and finance, across Southern California • Provided on-site technical support and troubleshooting for hardware and software issues, as well as network and security concerns • Constructed and configured over 50 workstations, ensuring that each client had the necessary hardware and software to meet their business needs and operate efficiently • Implemented strong security measures to protect client data and ensure compliance with industry regulations • Successfully migrated a large healthcare organization to a new network and security infrastructure, resulting in improved performance and security for the organization • Troubleshooted and resolved complex issues with minimal downtime for clients Show less
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Office Depot
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France
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Retail Office Equipment
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Sales Consultant
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Jul 2014 - Sep 2015
• Worked on the sales floor, cashier, copy and print, and inventory • Provided excellent customer service and support on the sales floor, cashier, copy and print, and inventory • Contributed to the overall success of the organization through strong communication and teamwork skills • Managed the inventory process for the store, ensuring accurate stock levels and minimizing loss • Assisted customers with their purchases, processed transactions efficiently, and provide assistance with printing and copying services • Maintained accurate inventory levels and assisted in restocking and organizing items on the sales floor Show less
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California State University, Fullerton
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United States
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Higher Education
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700 & Above Employee
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Math Tutor
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Oct 2013 - May 2015
• Provided individual and group tutoring to students, helping them review principles, solve problems, and prepare for tests • Improved students' understanding and performance in Algebra, Calculus I, Calculus II, Calculus III, Linear Algebra and Differential Equations, resulting in higher grades and increased confidence • Successfully tutored a struggling student, helping them improve their grades • Developed innovative teaching strategies to engage and motivate a large group of diverse learners during scheduled study sessions • Utilized a variety of teaching methods, including interactive lectures, problem-based learning, and one-on-one coaching, to meet the needs of individual students and groups Show less
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Education
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2020 - 2023
Western Governors University
Bachelor of Science - BS, Computer Sciences -
2017 - 2019
Orange Coast College
Computer Programming -
2011 - 2015
California State University, Fullerton
Mathematics -
2007 - 2011
Bolsa Grande High School
Community
