Experience

GruffyGoat

• United States
• Design Services
• 1 - 100 Employee

• Founder & Owner

  • Oct 2012 - Present

  Greenville, South Carolina, United States • Launched GruffyGoat.com in the Fall of 2012 to offer affordable websites to individuals, small businesses, non-profits and everyone in-between. • Design and develop websites utilizing the Wordpress framework • Provide white-label development to other freelance designers and design agencies • Provide hosting & ongoing maintenance services to ensure sites are running and optimized to their full potential



Supermoon

• Software Development
• 1 - 100 Employee

• Co-Founder

  • Nov 2022 - Jul 2023

  Greenville, South Carolina, United States I was privileged to have been part of the formation of Supermoon, an application born out of our own needs at GruffyGoat. Supermoon empowers you to deliver exceptional client support, build enduring customer relationships, and save time throughout each interaction. Though my time was limited with the project, I'm excited to see the team's continued development, using the latest AI technologies to safely and creatively empower small businesses and teams in their customer interactions. I look… Show more I was privileged to have been part of the formation of Supermoon, an application born out of our own needs at GruffyGoat. Supermoon empowers you to deliver exceptional client support, build enduring customer relationships, and save time throughout each interaction. Though my time was limited with the project, I'm excited to see the team's continued development, using the latest AI technologies to safely and creatively empower small businesses and teams in their customer interactions. I look forward to continuing to support them in an advisory capacity. Show less



BeSuperfly

• United States
• Graphic Design

• Founder

  • Oct 2014 - May 2023

  Greenville, South Carolina, United States • Founded BeSuperfly, a third party theme, layout, and plug-in store for Wordpress and Divi by Elegant Themes. • Acquired in June 2023 by Artillery Media.



RealPage, Inc.

• United States
• Software Development
• 700 & Above Employee

• Application Support l Design

  • Nov 2010 - Feb 2017

  Level One, Greenville, SC • Technical support contact for all Level One applications and products company-wide, both to internal employees and outside customers. • Successfully took over all direct database SQL operations from Development for SQL level implementations and bug patches. • Write custom SQL queries used for reporting by both internal sales and marketing teams as well as outside customers. • UI designer, responsible for all new application designs and branding. Successfully redesigned… Show more • Technical support contact for all Level One applications and products company-wide, both to internal employees and outside customers. • Successfully took over all direct database SQL operations from Development for SQL level implementations and bug patches. • Write custom SQL queries used for reporting by both internal sales and marketing teams as well as outside customers. • UI designer, responsible for all new application designs and branding. Successfully redesigned agent interfaces as well as a new Senior UI, formerly housed in Salesforce. • Successfully implemented a new Resident Support call center product (Fall 2011), used as a means to further enhance and expand our product offerings into the multifamily housing industry. Built from the ground up utilizing the Salesforce.com platform. Show less



L1 Technology, Inc.

• United States

• Application Support, Design

  • Nov 2007 - Nov 2010

  Greenville, South Carolina Area • Added as a member of the Level One Development team in 2007 to serve as the first point of contact for all applications and products company-wide. • Designed and helped implement 30+ custom email templates used for marketing to prospective residents. • Designed several UI's for custom web applications. • Successfully implemented live chat as a new product medium.



Level One, LLC

• United States
• Hospitals and Health Care

• Marketing Associate, Team Leader, Professional Services

  • Nov 2003 - Nov 2007

  Greenville, South Carolina Area • Helped launch a new Professional Services division, responsible for handling all customer interactions, support and implementation. • Lead the first after hours night shift, created to address the call demand during Level One's rapid growth. • Introduced several processes which streamlined customer implementations, allowing Level One to meet the rapid growth they experienced. • Recognized for top-notch customer interaction, support and rapid resolution.