Experience

KBOO Community Radio
• Broadcast Media Production and Distribution
• 1 - 100 Employee
• Station Manager

  • May 2023 - Present


University of Arkansas at Little Rock

• United States
• Higher Education
• 700 & Above Employee

• General Manager, KLRE/KUAR

  • Mar 2016 - Jan 2023

  ● Worked cross-functionally to serve ~80K media consumers weekly across radio,webstreaming, and website by communicating relevant content, resolving customerfeedback and complaints, and working with staff to continuously improve processes toincrease customer satisfaction.● Proactively worked with leadership and key stakeholders to research, write, andcommunicate diversity, equity, inclusion and belonging efforts, and guidelines aroundpandemic safety regulations.● Work with university leadership to draft internal strategy memos to stabilize finances,operations, and content in a period of significant organizational transition, financial crisis,and to adapt, apply, and communicate Covid regulations.● Prepared content and present reports to fundraising advisory board and generalcommunity members; provide content and editorial oversight for monthly newsletters and social media.● Raised ~$600k+ in annual donations achieving a 28% increase over six years byoverseeing and supervising membership director and other staff to fundraise via directmail, social media, print and digital advertising, and on-air live appeals.● Raised ~$250k+ in annual contributions from corporations and nonprofits leading team to106% increase in contributions over six years by overseeing and supervising underwritingcoordinator and other staff, maintaining schedule of contacts with organizational andcommunity leaders, and increasing solicitations and stewardship efforts.● Managed ~$200k+ annually in grants from federal and nonprofit organizations bycoordinating appeals with fundraising staff, coordinating an annual independent financialaudit, managing regulatory compliance, coordinating with program staff, and writing toreport activities and budget narratives.● Researched, wrote, and edited noncommercial underwriting messages to reflect client serviceand provide value to clients while balancing institutional mission and federal noncommercialbroadcasting regulations. Show less

• Program Director, KLRE/KUAR

  • Jun 2013 - Mar 2016

  ● Communicated station brand and inspired listening by developing promotional prioritiesand schedules for radio and social media promotional announcements in coordinationwith multiple departments.● Worked with leadership to develop and write station communications aroundprogramming for website, FAQ, email, promotional radio messages, press release andin-person presentations.● Improved listener satisfaction and community engagement by managing the tracking,logging, and response to listener comments and feedback using Google Suite.● Adapted to industry trends, demographic changes, and evolving listening habits bydeveloping listener surveys, analyzing Nielsen Audio listener data, and industry reports toassess and change scheduled programming and promotional strategies.● Used listener response, ratings, industry reports and standards, and airchecks to train andestablish organizational best practices for hosts and voice talent resulting in improvementof on-air sound and professional development of staff. Show less

• Reporter/Anchor - KUAR

  • Feb 2009 - May 2013

  ● Anchored local newscasts for afternoon news program, All Things Considered.● Pitched news stories, conducted interviews, wrote and reported broadcast and onlinenews stories.● Provided news radio and online news reports on the Arkansas legislative session.



Arkansas Business Publishing Group

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Reporter

  • May 2011 - Aug 2011

  ● Researched and wrote weekly article profiling new businesses. ● Contributed general reporting and participated in weekly news planning meetings. ● Researched and wrote weekly article profiling new businesses. ● Contributed general reporting and participated in weekly news planning meetings.



Pine Bluff Commercial

• United States
• Writing and Editing
• 1 - 100 Employee

• Temporary Copy Editor

  • Feb 2010 - Mar 2010

  ● Edited newspaper website copy. ● Performed data entry for newspaper's website. ● Edited newspaper website copy. ● Performed data entry for newspaper's website.



The Ride, Inc.

• United States
• Motor Vehicle Manufacturing

• Head Mechanic

  • May 2005 - Sep 2008

  ● Led a team of bicycle mechanics to assess, sell, and complete repairs safely and efficiently by providing training and guidance on processes and customer service which resulted in improved customer experience. ● Developed a repair ticket recordkeeping process to identify and correct issues in the repair process and better track customer needs and experiences, resulting in increased customer satisfaction. ● Led a team of bicycle mechanics to assess, sell, and complete repairs safely and efficiently by providing training and guidance on processes and customer service which resulted in improved customer experience. ● Developed a repair ticket recordkeeping process to identify and correct issues in the repair process and better track customer needs and experiences, resulting in increased customer satisfaction.