Pharmacy Assistant

• Apr 2019 - Present

Brand Coordinator

• Mar 2018 - Mar 2019

1. Coordinate campaigns by developing and communicating clear internal briefs 2. Ensure all communications and advertising is on brand according to brand guidelines and style guide 3. Assist in writing communication copy and proof reading for a wide range of marketing/advertising collateral. 4. Analyze key competitor activity; strategy, design and media usage and investigate media consumption and consumer behaviour applicable to our businesses brands and target audiences. 5. Work collaboratively with internal stakeholders to roll out tactical marketing campaigns, including the planning for and preparation of promotional packs to support marketing activities 6. Ensure quality and accuracy of design, print and distribution of marketing materials Show less

Production Coordinator

• Oct 2016 - Mar 2018

1. Coordinate the print production schedule 2. Manage signage that needs to go out to all Game stores for major campaigns3. Obtain quotes from different suppliers. Follow up on quotes. Arrange for purchase order4. Control of delivery of signage from the printer to all stores5. Acquire PODs when necessary6. Assist different departments with printing jobs7. Control of all admin pertaining to signage for stores8. Calculate the monthly / yearly marketing budget9. Coordinate business cards 10. Arrange for apology notes to go out to stores when there’s an error on the weekly leaflet Show less

Proof Reader / Marketing Assistant

• Feb 2012 - Sep 2016

1. Read and evaluate material for grammatical errors and style consistency2. Performed quality assurance for DTP operators on all Game and Dion Wired leaflets3. Design and style analysis4. Final proof read against copy5. Carry out day to day administrative tasks6. Collect, analyze and summarize data and trends7. Assist the brand manager and support the marketing team with marketing activities

Payroll Admin Assistant

• Jun 2011 - Jan 2012

1. Issuing of team numbers and unlocking of passwords2. Responsible for all queries3. Worked on Pom (system used in payroll)4. Registered employees on e-filing5. Filing and general administration

Quality Team Leader

• May 2010 - Jan 2011

1. Managed team and trained employees on quality systems, procedures and policies2. Customer queries and complaints3. Quality assurance on all calls4. Facilitate training for agents5. Responsible for correcting defects and coaching thereof6. Management and quality reporting

Quality Assurer / Auditing

• Feb 2008 - May 2010

1. QA for compliance2. Customer service assurance3. Coaching and mentoring4. Data manipulation for reporting5. Participate in customer and agent listening programs to identify customer's needs and expectations

Telesales agent

• Jul 2007 - Feb 2008

1. Market broadband products and packages2. Customer queries3. Follow up calls4. Obtain target5. Call logging6. Call reporting

Telesales agent

• Feb 2006 - Mar 2007

1. Logging of customer information 2. Provide customers with product information 3. Process forms and applications 4. Complete call logs 5. Produce call reports 1. Logging of customer information 2. Provide customers with product information 3. Process forms and applications 4. Complete call logs 5. Produce call reports

Promoter

• Mar 2005 - May 2005

1. Marketing of company products 2. Source new customers 3. Arranged promotions and displays 1. Marketing of company products 2. Source new customers 3. Arranged promotions and displays