Experience

KEY.co

• Professional Training and Coaching

• Vice President Operations

  • Aug 2022 - Present

• Director Of Operations

  • Feb 2020 - Aug 2022

• Vendor + Content Manager

  • Apr 2017 - Feb 2020



House Call Doctors an Affiliate of Kindred House Calls

• Program Director

  • Sep 2014 - Apr 2017

  • Provide complete operational oversight and detailed analyses of multi-layered programs for managed healthcare companies and hospital systems • Designed tailored programs for Healthcare companies to address specifics needs including identifying opportunities to resolve unspoken challenges • Devised strategic plans and organized communication for process workflow redesign to reduce expenses and improve operational production • Promoted to dual role to include Director of Sales and Marketing for Texas Division for added responsibility of overall growth, management of all key accounts, and oversee a team of 4 field marketers • Address client queries and resolve them in an expedited manner, while acting as a liaison between clients, support staff, partner vendors, and field practitioners to facilitate information flow and drive operational efficiency Show less



Kings Bowl America, LLC

• Head Event Coordinator

  • Feb 2013 - Sep 2014

  • Directly sold and executed $2.5 million annually in events, accounting for 44% of overall venue revenue • Executed 40 monthly corporate and social events including initial inquiry response, proposal creation, contract execution, detailing, event oversight and follow up • Maintained positive ongoing relationships with clients, convention hotels, destination management companies, and local partners venues • Compiled monthly and yearly projections, identifying ‘need’ dates and opportunities to increase revenue while ensuring overall venue optimization • Built Banquet Event Orders containing organized and detailed event and client specifications to coordinate resources with internal departments • Participated in all aspects of pre-opening including designing and pricing of event packages, process standardization, and identifying key vendors • Secure new business though networking events and utilization of convention calendars in conjunction with relationships built with destination management companies, local vendors, area competitors Show less

• Director of Recruiting

  • Feb 2011 - Feb 2013

  • Developed company-wide procedures for recruiting, testing, and selecting medical practitioners and corporate staff, placing over 25 team members • Directly managed full-cycle recruiting from evaluating applicants, conducting screening interviews, verifying references, arranging panel interviews, to negotiating salary and contract terms • Chaired ‘Provider Advocate Liaison’ program, responsible for improving retention and job satisfaction through personalized training and efficient problem resolution • Facilitated monthly new hire orientation including coordination of travel arrangements, creating training materials, and instructing on operations and the Electronic Medical Record system • Created and implemented human resource tools inclusive of formalized job descriptions, policies and procedures manual, employee filing system, background checks and standard operating procedures • Analyzed private insurance contracts to ensure internal procedures maximized reimbursement on all covered services Show less



Omni Hotels

• United States
• Individual and Family Services

• Convention Services Manager

  • Sep 2009 - Feb 2011

  • Managed all meeting details from group arrival to departure including event space and vendor set up, menu selection, guest room assignment, and VIP requirements to ensure contracted terms are met and information is properly disseminated to necessary hotel departments • Hosted internal and external planning meetings and communicated all group specifications through formalized group resumes, room diagrams and banquet event orders• Forecasted and increased banquet expense and room rental revenues while ensuring guest satisfaction • Merchandised group function space and room block ratios to balance the client needs and hotel revenues • Reviewed and analyzed post-event planning and operational details to highlight areas for improvement and continuously strive for “perfect 10” survey scores • Facilitated group billing from obtaining the deposit, final invoice creation and presentation to dispute resolution Show less

• Food and Beverage Supervisor

  • May 2008 - Sep 2009

  • Supervised all food and beverage outlets, inclusive of Onion Creek Grille Restaurant, Room Service, Morsels Coffee Shop, and Lobby Bar in order to uphold consistent, high standards of service• Coordinated the execution of all social and corporate banquet including staff duty assignment, on-site event supervision, and daily expense approval • Analyze banquet event orders to communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus exceeded guest's expectations• Ensured proper training of associates, enforced hotel policies and procedures, and created new training tools such as menu tests and updated side work checklists• Resolved any issues quickly and equitably to maintain guest and employee satisfaction• Developed an understanding of all hotel departments though a wide range of self-directed ‘learning contracts’ which include one-on-one training with department heads, projects and hands-on rotation in each department Show less