eLearning and Design Consultant

• May 2022 - Present

I support the eLearning, social media, and communication functions of the Permanency Support Program Learning Hub, and create eLearning courses to facilitate better outcomes in Curijo's various service offerings e.g. Motivational Maps Accreditation Training, Cultural Responsiveness, Working with Children, etc. I support the eLearning, social media, and communication functions of the Permanency Support Program Learning Hub, and create eLearning courses to facilitate better outcomes in Curijo's various service offerings e.g. Motivational Maps Accreditation Training, Cultural Responsiveness, Working with Children, etc.

Freelance Instructional Designer and eLearning Developer

• Apr 2020 - Sep 2022

Sales Training Coordinator (Instructional Design and eLearning)

• Feb 2020 - Apr 2022

I design instructional material and develop instructor led training and e-Learning for plumbers, dealers and the sales teams on technical and sales topics. I design instructional material and develop instructor led training and e-Learning for plumbers, dealers and the sales teams on technical and sales topics.

Lawyer Bot Builder

• Jun 2018 - Dec 2019

I built automations (bots) based on legal precedents, using Automio's proprietary software. I also trained customers through webinars on how to use Automio and build bots. My role also involved supporting customers on Automio's live chat and writing help articles on Intercom, a Conversational Relationship Platform. I built automations (bots) based on legal precedents, using Automio's proprietary software. I also trained customers through webinars on how to use Automio and build bots. My role also involved supporting customers on Automio's live chat and writing help articles on Intercom, a Conversational Relationship Platform.

Operations Manager

• Nov 2017 - Apr 2018

I managed IT operations across the firm, and assisted staff in learning how to use Practice Evolve, a practice management software. My role involved liaising with our IT help desk to resolve in-house technology issues. I also automated legal document precedents and assisted the Practice Manager with marketing, premises and office management. I managed IT operations across the firm, and assisted staff in learning how to use Practice Evolve, a practice management software. My role involved liaising with our IT help desk to resolve in-house technology issues. I also automated legal document precedents and assisted the Practice Manager with marketing, premises and office management.

Accounting Support

• May 2016 - Oct 2017

As a part of a 2 person team, I managed daily bank transaction coding and monthly interest allocation for over 900 SMSFs.

Administration Supervisor

• Jul 2016 - May 2017

I trained and mentored a group of 6 Administration Assistants in providing quality administrative support to the SMSF Accounting Team.

Administration Assistant

• Sep 2013 - May 2016

I assisted a team of superannuation accountants with all-round administrative tasks including SMSF start up procedures, handling mail, data integrity, EOFY tax returns preparation and lodgement, liaising with banks and ATO regarding client accounts.I also assisted with training and managing new administration assistants.

Administrator

• Jan 2012 - Jul 2013

Creative Assistant

• Jan 2010 - Feb 2011

I provided creative and administrative assistance to a Digital Marketing Sales team. I conceptualized and created PowerPoint presentations and media kits to be used by Relationship Managers and Head of Ad Sales. I provided creative and administrative assistance to a Digital Marketing Sales team. I conceptualized and created PowerPoint presentations and media kits to be used by Relationship Managers and Head of Ad Sales.

Visa Processing Officer

• Jul 2009 - Aug 2009

I assisted Visa Services department with screening ID, assessing eligibility and completing visa applications for tour customers. I also conducted a group survey on stress levels in the branch employees. I assisted Visa Services department with screening ID, assessing eligibility and completing visa applications for tour customers. I also conducted a group survey on stress levels in the branch employees.

Marketing Assistant

• Jul 2008 - Aug 2008

I learned about market forecasting, branding, and conducted primary market research for selected FMCG goods. I learned about market forecasting, branding, and conducted primary market research for selected FMCG goods.