Nam Bui
Engineer I at NS1, an IBM Company- Claim this Profile
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Bio
Mark Welland
I had the pleasure of working with Nam in his roles in our 24/7 Application Managed Service team at Niteco. Nam progressed quickly, joining as an AMS engineer and rapidly promoted to become the Team Lead. Great recognition and testament to his abilities. What really made Nam stand-out was his commitment to outstanding customer service, going above-and-beyond to provide real value and insight to our clients. Not only does he have the technical capability but combined with his very personable nature and excellent communication skills, he is admired by clients and colleagues alike. Nam is highly reliable. I knew that if I asked something of him, it would be done to the highest standard, always on-time and exceeding my expectations. Above all of that, Nam is a really nice guy. Friendly, respectful, professional with a very positive, can-do attitude and a great sense of humour. I have no hesitation recommending Nam Bui. He would be a tremendous asset to any business and I sincerely hope to have the opportunity to work with him again in the future.
Mark Welland
I had the pleasure of working with Nam in his roles in our 24/7 Application Managed Service team at Niteco. Nam progressed quickly, joining as an AMS engineer and rapidly promoted to become the Team Lead. Great recognition and testament to his abilities. What really made Nam stand-out was his commitment to outstanding customer service, going above-and-beyond to provide real value and insight to our clients. Not only does he have the technical capability but combined with his very personable nature and excellent communication skills, he is admired by clients and colleagues alike. Nam is highly reliable. I knew that if I asked something of him, it would be done to the highest standard, always on-time and exceeding my expectations. Above all of that, Nam is a really nice guy. Friendly, respectful, professional with a very positive, can-do attitude and a great sense of humour. I have no hesitation recommending Nam Bui. He would be a tremendous asset to any business and I sincerely hope to have the opportunity to work with him again in the future.
Mark Welland
I had the pleasure of working with Nam in his roles in our 24/7 Application Managed Service team at Niteco. Nam progressed quickly, joining as an AMS engineer and rapidly promoted to become the Team Lead. Great recognition and testament to his abilities. What really made Nam stand-out was his commitment to outstanding customer service, going above-and-beyond to provide real value and insight to our clients. Not only does he have the technical capability but combined with his very personable nature and excellent communication skills, he is admired by clients and colleagues alike. Nam is highly reliable. I knew that if I asked something of him, it would be done to the highest standard, always on-time and exceeding my expectations. Above all of that, Nam is a really nice guy. Friendly, respectful, professional with a very positive, can-do attitude and a great sense of humour. I have no hesitation recommending Nam Bui. He would be a tremendous asset to any business and I sincerely hope to have the opportunity to work with him again in the future.
Mark Welland
I had the pleasure of working with Nam in his roles in our 24/7 Application Managed Service team at Niteco. Nam progressed quickly, joining as an AMS engineer and rapidly promoted to become the Team Lead. Great recognition and testament to his abilities. What really made Nam stand-out was his commitment to outstanding customer service, going above-and-beyond to provide real value and insight to our clients. Not only does he have the technical capability but combined with his very personable nature and excellent communication skills, he is admired by clients and colleagues alike. Nam is highly reliable. I knew that if I asked something of him, it would be done to the highest standard, always on-time and exceeding my expectations. Above all of that, Nam is a really nice guy. Friendly, respectful, professional with a very positive, can-do attitude and a great sense of humour. I have no hesitation recommending Nam Bui. He would be a tremendous asset to any business and I sincerely hope to have the opportunity to work with him again in the future.
Credentials
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Microsoft Certified: Azure Administrator Associate
MicrosoftSep, 2020- Sep, 2024
Experience
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NS1, an IBM Company
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Engineer I
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Feb 2021 - Present
NS1 optimizes the delivery of the world’s most critical internet and enterprise applications. Only NS1’s platform is built on a modern API-first architecture that acts on real-time data and grows more powerful in complex environments, transforming DNS, DHCP, and IP Address Management (IPAM) into an intelligent, efficient, and automated system. NS1’s technology drives dramatic gains in IT efficiency and application performance, reliability, and security for the largest global enterprises, including LinkedIn, Dropbox, Pitney Bowes, Bleacher Report and The Guardian. Investors in the company include Dell Technologies Capital, Cisco Investments, and GGV Capital. Visit www.ns1.com to learn more. Show less
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Niteco
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Sweden
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IT Services and IT Consulting
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200 - 300 Employee
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Application Managed Service (AMS) Teamlead
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Jun 2020 - Feb 2021
- Project monitoring, reporting, and management of risks/issues/scope.- Leading Onboarding phase from the initial customer meeting until the full managed service operation.- Manage the resources and ensure all Onboarding scope, checklist are verified- Manage, update, and retain the knowledge for Service Desk and Infrastructure Team.- Motivate and evaluate team members, provide them with valid and constructive feedback.- Take initiative in improving reporting, processes, workflow, and client outcomes.- Study new technology stack, practice, tools, and train for team members.- Manage Azure cloud infrastructure (Virtual Machine, AppService, Database Service.. )- Providing customer support, troubleshooting, Error analyzing, RCA- Build up Monitoring dashboard, Monitoring system, and notification for Oncall personnel.- Customize and optimize the service desk system. Show less
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Technical Account Manager
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Feb 2020 - Feb 2021
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Application Management Engineer
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Aug 2019 - Feb 2021
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Micro Focus
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Senior Technical Support Engineer
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Nov 2015 - Aug 2019
• Provide technical support for MicroFocus Application Lifecycle Management product, an Enterprise software solution to manage the core application lifecycle, from requirements through deployment, granting application teams the crucial visibility and collaboration needed for predictable, repeatable, and adaptable delivery of modern applications. • Assisting customers go through deployment process, troubleshooting issue related to the application. • Working with MSSQL/Oracle/postgres database • Also provide technical support for MicroFocus Unified Functional Testing – a comprehensive Enterprise solution for functional test and regression test automation, combined with functional testing for headless systems. • Sometimes I provide extra miles support to help customer write Automation test script • Create knowledge management or using known KB and report to management. Show less
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Education
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2011 - 2015
Hanoi University
Bachelor's degree, Information Technology
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