Director of LTC

• Apr 2023 - Present

Sr PM

• Mar 2022 - Apr 2023

Direct a team of program managers to manage a network of inventory over 55 million dollars. Developed programs across multiple stakeholders: operations, loss prevention, accounting, compliance, internal auditing, finance, front end (prescription acquisition, customer care). Reviewed policies and procedures that affect the fulfillment centers dealing with inventory functions. Consulted on contracts and requests for proposals from B2B contracts that affected the fulfillment centers. PROJECTS: • Aged Inventory Project – Identified inventory that before it expired and that was not moving to return to vendor. This project saved the network $4 million in the year • Third Party Inventory Management Transition – The internal engineering team developed an inventory receiving platform to transition our pharmacies from third party vendors. Developed a plan for testing, minimum threshold acceptance, ensure stakeholders were included and signed off on the work. In addition, there were other pharmacies that had to transition to an underlying inventory datastore (APHID) before moving onto the Receive platform, which I had to develop the program for. This transition reduced our inventory defect rate by 15%. • ICDR (Inventory Count Defect Rate) – Developed processes across the network to reduce our inventory defect rate by 40%. Ensured the pharmacies were counting at least 80% of their drugs to meet SOX compliance. • Drug Supply Chain Security Act Preparedness (DSCSA) – Key contact for the fulfillment centers to ensure DSCSA compliance. Evaluated current state for any compliance gaps and updated policies. Prepared documents for the internal engineering teams to ensure they develop systems that are compliant with the November 2023 guidelines. Show less

Regional Director of Clinical Account Managers

• Nov 2020 - Mar 2022

Manage a team of 10 Clinical Account Managers across Southern California placed in medical offices, clinic practices. Coordinate strategic plans to increase prescription and patient volume for pharmacy operations. Communicate with practice managers and providers on custom clinical programs to improve patient medication adherence and close clinical gaps in care. Launch medication centers on site in clinical practices and develop workflow to generate prescription volume. Manage a team of 10 Clinical Account Managers across Southern California placed in medical offices, clinic practices. Coordinate strategic plans to increase prescription and patient volume for pharmacy operations. Communicate with practice managers and providers on custom clinical programs to improve patient medication adherence and close clinical gaps in care. Launch medication centers on site in clinical practices and develop workflow to generate prescription volume.

Executive Operations Director

• May 2019 - 2020

Directed operations at this diabetic call center and pharmacy supply operation that serviced 27,000 patients in the Inland Empire. Managed a team of 5, including the Call Center Manager, Clinical Pharmacist Manager, Dietician Manager, Director of Operations, and Pharmacy Manager. Communicated regularly with team members to align workforce and achieve all daily/monthly metrics. Updated the CEO on all statistics and financials. Collaborated with HR, IT and Marketing on ongoing programs. Worked with Senior Management to implement operational changes. (2019 to 2020) PROJECTS: • On-Boarded 4,000 Patients - Planned, coordinated and scheduled 3 phases of the on-boarding plan. Identified workforce and reporting metrics. Incorporated a temporary workforce during a 1-month transition. Oversaw the creation of a new and improved training script. • Pharmacy & DME Regulations Transition - Outlined the plan, utilizing personal knowledge of Medicare, Board of Pharmacy, and other requirements. Allowed pharmacists to focus on clinical foundations. • IT Projects - Teamed with developers from Micro Merchant to develop enhanced customer reporting methods that showed positive clinical outcomes. Extracted data for better reporting. Incorporated Salesforce and Excel for automating processes. Transitioned electronic reporting from 50% to 99%. Show less

District Director of Operations

• Apr 2015 - May 2019

Oversaw a $240M District handling 5.2M prescriptions annually that serviced long-term care facilities. Responsible for P&L and financials for both the District and each pharmacy. Demonstrated strong talents in wide-scale operational planning, scheduling, and supply chain/inventory management. •Administered compliance, including retail/compounding licenses and managed customer relationships. •Acted as liaison with the Board of Pharmacy and Department of Public Health (Title 22) •Negotiated with courier services; achieved 50% cost reduction •Consolidating Locations without interruption of operations or customer service •CVS Acquisitions - Developed Buy & Operate checklists for 30-day transitions of 3 separate pharmacies - Selected to assist with other regions in OR, WA, ID and MT •IT Enhancements - Led the change management to a proprietary perpetual inventory system & utilized Tableau to measure results for P&L, operational metrics and customer service scores •Customer Service - Started a new “Pharmacy Within a Pharmacy” Program and expanded it following the success. Achieved consistent 10% yearly improvements •Corporate Policies & Procedures - Implemented new processes, in response to changes in CA laws •Compliance - Ensured compliance with all Board of Pharmacy regulations for CA, NV, OR, WA, ID and MT. Also ensured compliance with regulations from CMS, multiple insurance providers, and Department of Public Health rules relating to Medicare and Medicaid. Initiated peer audits that were adopted in the region. Assisted in writing policies when new federal and state laws were passed. •Physician Relations - Set up electronic interfaces with physicians, and developed individualized operations for each customer. Ensured that all processing complied with prescription laws and Title 22 regulations PROMOTED FROM: •District Director of Operations / Southern California & Southern Nevada •Senior Pharmacy Manager / Cerritos, CA Show less

Vice President of Long Term Care

• 2012 - 2015

Collaborated with the Finance Team to develop and administer the budget for this pharmaceutical operation that serviced 30 long-term care facilities in OH and PA. Assisted the Sales Team on presentations to prospective clients. Advised on collateral, and helped prepare bids/RFP’s. Worked closely with a Cardinal wholesaler on implementing CIM for inventory management. (2012 to 2015) • Promoted from Director of Pharmacy. • Responsible for pharmaceutical operations in service of 30 different SNF’s and other facilities that provided mental rehabilitation, drug rehabilitation, residential care, intermediate care, and residential treatment services. Acted as liaison between the pharmacy and clients. Launched a medication safety program and various medication dispensing machines. Show less

Kane Regional Pharmacy Manager

• 2009 - 2012

Supervised a pharmacy that serviced 1,200 beds at 4 county-owned nursing facilities. Managed pharmacy union employees, and addressed any union grievances. Reported to the Allegheny County and Management Company. Ensured compliance with all Department of Health regulations. (2009 to 2012) • Led multiple clinical projects, relating to antibiotic stewardships. Transitioned the project from hospital to home environments to better address patient needs. • Selected to serve as a member of the Electronic Medical Records (EMR) Committee. • Implemented new formula management protocols and conducted QA meetings. Show less

Licensed Pharmacist

• Jun 2008 - Jul 2009

Perform inventory duties Patient and medical staff counseling Aid in employee training Inventory replenishment Ensure compliance with state and federal regulations Commit to customer service and satisfaction Perform third party adjudication Perform inventory duties Patient and medical staff counseling Aid in employee training Inventory replenishment Ensure compliance with state and federal regulations Commit to customer service and satisfaction Perform third party adjudication

Customer Service Leader

• Jun 2008 - Jul 2008

Ensure all employees have exemplary customer service skills Train new hires on customer service requirements Solve all customer service related issues Perform all immunizations at the location Ensure all immunization requirements are met Ensure all employees have exemplary customer service skills Train new hires on customer service requirements Solve all customer service related issues Perform all immunizations at the location Ensure all immunization requirements are met

Pharmacist in Charge

• Jul 2007 - Jun 2008

Pharmacist In Charge

• Jul 2007 - Jun 2008

Budget managementLocal human resource managementInventory dutiesWorkflow organizationTrain new hiresAdjudicating prescriptions

Pharmacist

• Apr 2006 - Jun 2007

 Perform inventory duties Patient and medical staff counseling Aid in employee training Inventory replenishment Ensure compliance with state and federal regulations Commit to customer service and satisfaction

Pharmacy Intern Summer

• Jun 2003 - Apr 2006

Entered and filled prescriptions Adjudicated claims and resolved prior authorization issuesCommunicated with physicians and nurses regarding prescriptionsMaintained inventory

Licensed Pharmacist

• Apr 2006 - Jul 2007

Perform inventory dutiesPatient and medical staff counselingAid in employee trainingInventory replenishmentEnsure compliance with state and federal regulationsCommit to customer service and satisfaction

Pharmacy Intern

• Jul 2003 - Apr 2006

Enter and fill prescriptions Communicate with customers Assist and resolved HIPAA issuesUtilize the Eckerd Re-tek System to fill prescriptionsPrepare compounds

Pharmacy Intern

• Sep 2004 - Jan 2005

Measured and recorded patients': Cholesterol Blood glucose Blood pressure Bone density Counseled on diet, use of medication, and change of lifestyle Measured and recorded patients': Cholesterol Blood glucose Blood pressure Bone density Counseled on diet, use of medication, and change of lifestyle

Resident Assistant

• Oct 2000 - May 2003

Responsible for welfare and security of campus residents. Created an interactive bulletin board for effective communication among the residents each month Designed and implemented at least two community-building programs each month Responsible for welfare and security of campus residents. Created an interactive bulletin board for effective communication among the residents each month Designed and implemented at least two community-building programs each month