Experience

Victory.rs
• Serbia
• Gambling Facilities and Casinos
• 1 - 100 Employee
• CRM Manager

  • Nov 2022 - Present


MTEL Global

• Serbia
• Telecommunications
• 1 - 100 Employee

• CRM expert for business reporting and service analysis

  • Mar 2022 - Nov 2022

  • Development, coordination and implementation of CRM systems, actively participating in service implementations• Providing all financial and technical reports to the CEO and relevant departments• Project management of multiple successful projects, including large scale business redesigns and website launches• Providing project documentation all implementations , and leading the administrative training towards third party distributers• Administrative and technical support to over 20 third party associates and distributers• Management and monitoring of unauthorized and illegal television broadcasts, providing appropriate censorship and anti-pirating actions Show less

• Customer Relationship Management Consultant

  • Mar 2021 - Mar 2022

• Customer Care Representative

  • May 2019 - Mar 2021

  • Successfully cooperated and communicated with both external associates and clients through multiple business transitions• Assisted an average of 80 customers per day with tailored recommendations, level one technical support and general outside representation• Provided an over 90% customer satisfaction rate


Brava Gente
• Brazil
• Utilities
• Advertising Manager

  • Nov 2021 - Aug 2022