Head of Operations

• Jan 2023 - May 2023

-Collaborate with Hessabe CEO towards setting and driving organizational vision, operations strategy, and financial targets -Responsible for leading expansion projects through market research analysis and possible partnerships -Fully develop required projects scope of work, schedule, and budgets to ensure project on time handover -Managing existing projects with local banks and Knet related to payment solutions -Oversee company operations, targets, growth and building proper culture… Show more -Collaborate with Hessabe CEO towards setting and driving organizational vision, operations strategy, and financial targets -Responsible for leading expansion projects through market research analysis and possible partnerships -Fully develop required projects scope of work, schedule, and budgets to ensure project on time handover -Managing existing projects with local banks and Knet related to payment solutions -Oversee company operations, targets, growth and building proper culture in order to achieve desired goals -Ensure high caliber recruitment, employees development and training programs, as well as ongoing performance monitoring and KPIs achievement Show less -Collaborate with Hessabe CEO towards setting and driving organizational vision, operations strategy, and financial targets -Responsible for leading expansion projects through market research analysis and possible partnerships -Fully develop required projects scope of work, schedule, and budgets to ensure project on time handover -Managing existing projects with local banks and Knet related to payment solutions -Oversee company operations, targets, growth and building proper culture… Show more -Collaborate with Hessabe CEO towards setting and driving organizational vision, operations strategy, and financial targets -Responsible for leading expansion projects through market research analysis and possible partnerships -Fully develop required projects scope of work, schedule, and budgets to ensure project on time handover -Managing existing projects with local banks and Knet related to payment solutions -Oversee company operations, targets, growth and building proper culture in order to achieve desired goals -Ensure high caliber recruitment, employees development and training programs, as well as ongoing performance monitoring and KPIs achievement Show less

Senior Manager Merchant Acquiring

• Jun 2018 - Dec 2022

Manager Merchant Acquiring

• Aug 2010 - Jun 2018

-Develop and execute sales strategy and roadmap toward merchant acceptance, merchant relations, and partner retention -Directed “Tijarati-Pay” project from initiation to ensure full implantation and usage by merchants -Involved in core projects pertaining “Cards Department” -Handled all related Central Bank of Kuwait (CBK) registration process for Fintech companies -Initiate marketing and sales planning activities to achieve targets and revenue -Set monthly, quarterly and yearly… Show more -Develop and execute sales strategy and roadmap toward merchant acceptance, merchant relations, and partner retention -Directed “Tijarati-Pay” project from initiation to ensure full implantation and usage by merchants -Involved in core projects pertaining “Cards Department” -Handled all related Central Bank of Kuwait (CBK) registration process for Fintech companies -Initiate marketing and sales planning activities to achieve targets and revenue -Set monthly, quarterly and yearly targets and regularly conduct assessment plans to monitor target progress -Customize packaging specifications by market needs and prospect potential merchants opportunities -Design, propose and agree with merchants on payment strategies, fees and pricing framework -Maintain up to date knowledge of market technologies, products, services, and applications and modify current approaches when needed -Improve merchant retention through ongoing client management meeting and review to ensure highest standards of customer service and satisfaction -Supervise and provide ongoing coaching to 11 team members to ensure achieving highest performance standard -Sustaining all back office operations including claims, refund, and chargeback transactions -Currently working on alternative acquiring solutions like Merchant Point of Sales redemption, Bin Integrated spends campaign, Loyalty platform for the bank. -Knowledge of DCC, Online, Contactless and other POS related services such as Kiosk, IPOS solutions. -Builds and directs credit card product strategies. -Develops and implements marketing plans to drive business growth and meet business targets. -Conducts regular review on market trends and studies competitor activities to identify opportunities. -Initiates product ideas and ongoing features/benefits tailored for each target

Manager Beetrade Online Stock Trading Dept

• Apr 2007 - Aug 2010

• Manage and lead a team of seven financial service representative to ensure performing marketing calls to existing and potential clients, • Control and lead marketing and communication activities to grow the business through achieving and exceeding profit center goals and budgets • Lead the Bee-trade team for efficient service delivery across online channels • Oversee the Bee-trade account opening process and ensuring that all procedural guidelines, risk and exposure monitoring are… Show more • Manage and lead a team of seven financial service representative to ensure performing marketing calls to existing and potential clients, • Control and lead marketing and communication activities to grow the business through achieving and exceeding profit center goals and budgets • Lead the Bee-trade team for efficient service delivery across online channels • Oversee the Bee-trade account opening process and ensuring that all procedural guidelines, risk and exposure monitoring are adhered to • Ensure reaching high service levels within the unit to meet and exceed customer expectations • Encourage cross selling and up selling techniques to sell Bee-trade products and services to existing and potential clients • Maintain advanced level of product knowledge to advise customers on bank products and services properly • Negotiate and continuously improve commission structure with partners and brokers • Monitor all trading transactions for Kuwait, GCC and US Markets to ensure compliance and reconciliation with relevant stock markets • Initiating Burgan Bank online trading platform for GCC and U.S markets

Assistant Manager

• Sep 2005 - Mar 2007

• Led the online trading division throughout its introduction phase to the UAE markets • Monitored the back office operations for DFM & ADSM • Set up the office structure, designs, required tools, network, and layout • Identified job descriptions, team structure, and identified required roles to support overall operating • Recruited, trained, and monitored the performance of all new hires to ensure highest standards of performance level • Designed marketing and advertising… Show more • Led the online trading division throughout its introduction phase to the UAE markets • Monitored the back office operations for DFM & ADSM • Set up the office structure, designs, required tools, network, and layout • Identified job descriptions, team structure, and identified required roles to support overall operating • Recruited, trained, and monitored the performance of all new hires to ensure highest standards of performance level • Designed marketing and advertising campaigns for the Online Trading Division in Dubai & Abu Dhabi • Presented White Lable the online trading Service for different Banks in Dubai & Abu Dhabi Show less • Led the online trading division throughout its introduction phase to the UAE markets • Monitored the back office operations for DFM & ADSM • Set up the office structure, designs, required tools, network, and layout • Identified job descriptions, team structure, and identified required roles to support overall operating • Recruited, trained, and monitored the performance of all new hires to ensure highest standards of performance level • Designed marketing and advertising… Show more • Led the online trading division throughout its introduction phase to the UAE markets • Monitored the back office operations for DFM & ADSM • Set up the office structure, designs, required tools, network, and layout • Identified job descriptions, team structure, and identified required roles to support overall operating • Recruited, trained, and monitored the performance of all new hires to ensure highest standards of performance level • Designed marketing and advertising campaigns for the Online Trading Division in Dubai & Abu Dhabi • Presented White Lable the online trading Service for different Banks in Dubai & Abu Dhabi Show less

Supervisor

• Jun 2002 - Sep 2005

• Handling the VIP client’s portfolio • Supervising the online trading dealing rooms and back office operations for Us Market & KSE • Managing the training of all new hires through extensive training programs • Leading a team of 20 member brokers and monitoring their performance level and workflow • Handling the VIP client’s portfolio • Supervising the online trading dealing rooms and back office operations for Us Market & KSE • Managing the training of all new hires through extensive training programs • Leading a team of 20 member brokers and monitoring their performance level and workflow