Experience

Servixer, LLC

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Quality Assurance Manager

  • Aug 2022 - Present

  Managing QA Team, compiling & maintaining quality related data e.g client audits, internal quality stats, outsource quality stats. Making decisions on internal agents & outsources according to their quality. Keeping close check on internal agents & outsources to avoid any quality issues & to rectify them if any arises.

• Assistant Quality Assurance Manager

  • Jan 2022 - Jul 2022

  Managing QA Team, assisting QA Manager in compiling & maintaining quality related data e.g client audits, internal quality stats. Keeping close check on internal agents as well as outsources so that any possible quality issues can be rectified.

• Quality Assurance Specialist

  • Apr 2021 - Jan 2022

  Reviewing calls submitted by agents i-e transcriptions & clicks, guiding them on mistakes & making sure their quality is upto the mark.

• Call Reviewer & Transcriber

  • Dec 2020 - Apr 2021

  Reviewing recorded calls of USA car dealerships available on HUMANATIC website & selecting appropriate option as well as transcribing them



Peakworx Systems (Pvt.) Ltd

• Pakistan
• International Trade and Development
• 1 - 100 Employee

• Pre-Sales Electrical Engineer

  • Sep 2017 - Sep 2018

  Sizing of domestic & commercial solar energy systems including solar water pump systems.Dealing with consultants for inspection purposes. Sizing of domestic & commercial solar energy systems including solar water pump systems.Dealing with consultants for inspection purposes.


China State Construction Engineering Corporation
• Electrical Site Engineer

  • Feb 2017 - Aug 2017


Oil & Gas Development Company Ltd. Pakistan

• Oil and Gas
• 700 & Above Employee

• Intern

  • Jul 2015 - Jul 2015

  Knowledge of Power House,Compressor Unit,Dehydration Plant & Filling Tanks Knowledge of Power House,Compressor Unit,Dehydration Plant & Filling Tanks