Konsulentchef/Head of Consultants

• Oct 2020 - Present

Heading the consultants of KeyCore Key responsibilities are:  Assuring all consultants are assigned according to their skill set and desires  Assuring all consultants are equipped with the proper toolset to fulfill their contract on any given costumer  Assuring that all consultants are on-track in terms of education and AWS certifications  Not the least assuring all consultants are happy Results: Focusing on leading the people and not the tasks, we have successfully implemented several solutions, for a large number of customers. We have worked, and are working, in various industries, for both unknown smaller customers and some of the largest Danish companies, with almost all technologies of the AWS palette. I firmly believe that we are the experts in Denmark (and maybe beyond the borders as well) when it comes to AWS. Not only is the experience in AWS profound, but our consultants many years of experience within the IT industry, prior working with AWS, has provided them with outstanding knowledge. Combined, all of our knowledge makes us who we are. Experts! Show less

Consultant

• Nov 2018 - Oct 2020

Was assigned at a major infrastructure project at NORDEA within the financiel industry, optimizing the Print Infrastructure and the processes in handling incidents, problems and the Life Cycle. Was assigned at a major infrastructure project at NORDEA within the financiel industry, optimizing the Print Infrastructure and the processes in handling incidents, problems and the Life Cycle.

Head of Section / Sektionschef - Center for IT, Medico og telefoni

• Feb 2015 - Oct 2018

Heading an On-site Support unit, with up till 26 employees, in the Support Services divison. We support up till 12.000 employees in three major hospitals in the Capital Region. Areas of responsibility: Various roles in ITIL management Staff management Competency management Resource planning and management Project planning and management Procedure preparation and implementation Process management Results: Successfully managed the resources and tasks in the following projects: Upgrading 12.000 pc’s from Windows XP to Windows 7. Preparing 3 major hospitals, in regards of hardware, for the implementation of “Sundheds Platformen” also known as EPIC. Show less

Head of Department (Operations Manager)

• Aug 2009 - Jan 2015

Operational management in a number of departments in the Infrastructure Operations Division Managed up till 30 employees in the following departments • Windows Server Operation • Storage and Backup Operation • 24/7 Operations • Critical Operations Areas of responsibility: Various roles in ITIL Management Staff management Competency management Resource planning and management Project planning and management Vendor management Procedure preparation and implementation Process management Task management for the Indian offshoring partner; Satyam Results: Since 2009 I have worked with team management and leadership, optimizing procedures, processes and daily work routines within various operations departments. Using Six Sigma, LEAN and other theoretical tools, always having the practical setup included in the theories when preparing and implementing, I have implemented and subsequently operated: Alignment in handling incidents, service requests, change requests and problems and hereby optimizing the daily operation Educational alignment using the same vendor across the departments focusing on cost optimization and securing that all employees is at a high educational level, with the purpose of raising the value of the departments when selling our services Implemented 24/7 staffing in areas of critical operation Built a team for coordinating all changes in the MS Windows environments on more than 4000 servers Show less

Head of Section Special Support

• Mar 2007 - Jul 2009

In well over 7 years I had various management tasks with focus on optimizing different areas processes and procedures. I have, using LEAN and other theories, successfully introduced• ITIL as standard for IT processes• Cost optimized the procedures in IT integration in production and research areas• Outsourced the Onsite Support to an external vendorFurthermore I was responsible for the support of our senior management area, and the support of our marketing division. Tasks that took me and my section on locations around world, to support the groups from a technical point of view. Show less

IT Manager - Lundbeck Canada

• Sep 2006 - Feb 2007

Area of Responsibility:Management of the IT department in CanadaEstablish a collaboration with the IT departments in Denmark and Singapore in order to design and implement the 24/7 Service Desk within the ITIL frameworkImplementation of IP telephonyDesign of the educational program for the company’s standards within applications and hardwareImplementation of the new IT security policy

Head of Section Technical Support

• Mar 2003 - Sep 2006

Helpdesk Coordinator - T-Systems Danmark A/S

• May 2002 - Apr 2003

IT Consultant

• Jan 2000 - May 2002

Staff Sergeant / Oversergent

• Aug 1989 - Jan 2000

Denmark: Platoon leader HF and VHF radio platoon Platoon leader Service platoon Section leader Heavy Mortar Platoon Education Officer: VHF and HF radio First Aid Basic training Bosnia 1996-1997 (Former Republic of Yugoslavia) NATO Mission - Danish Armed Forces Second in command Recovery platoon Croatia 1994 - 1995 (Former Republic of Yugoslavia) UN Mission - Danish Armed Forces Platoon leader Rapid reaction force Platoon leader at observation posts and checkpoints Show less