Experience

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  Horizon Shahrazad Cairo

  • Assistanat front office manager

    • Jan 2015 - Present

    • Customer Satisfaction (Guest Feedback, Social Media Review).• Financial Performance (Up selling, Room Revenue, Operation Auditing).• Showing Initiative, Problem Solving, Staff Training, Team Leading.• Manages and motivates the Front Office team in order to provide a high standard of service for...

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  Best Western premier muscat

  • United States
  • Hospitality
  • 700 & Above Employee

  • Night Manager

    • Dec 2012 - Present

    • Deliver excellent customer service and maintain a high standard of customer management, at all times• Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety• Ensure that our hotels are operated safely, at all times• Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries• Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort• Complete security checks at hourly intervals throughout the night• Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift• Undertake additional administration duties, as requested by either the hotel manager or the pub manager• Adhere to company policy for reporting accidents and incidents• Maintain personal knowledge by completing in-house training, attending courses and completing workbooks• Always adhere to all company policies and procedures and licensing laws

  • Night manager

    • Dec 2012 - Dec 2014

    • Deliver excellent customer service and maintain a high standard of customer management, at all times• Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety• Ensure that our hotels are operated safely, at all times• Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries• Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort• Complete security checks at hourly intervals throughout the night• Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift• Undertake additional administration duties, as requested by either the hotel manager or the pub manager• Adhere to company policy for reporting accidents and incidents• Maintain personal knowledge by completing in-house training, attending courses and completing workbooks• Always adhere to all company policies and procedures and licensing laws• Be involved and contribute at team meetings• Carry out instructions given by the management team and head office

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  Golde Tulip Cairo

  • Night Manager

    • Jan 1988 - Nov 2012

    To deliver friendly, efficient customer service and to ensure the safety of our guests, at all times, with the key aim of retaining and attracting new customers.