Experience

Systems Plus Computers

• United States
• Computer Networking
• 1 - 100 Employee

• Apple Repair Technician

  • Jun 2021 - Present

  Diagnose issues to determine correct repair or resolution.Install, configure, update and troubleshoot software and operating systems for clients. Troubleshoot and resolve computer and mobile device issues.Repair and service Apple devices.Order and manage inventory of repair parts.Provide updates to customers on repair status.Escalate issues to Apple for repairs and support that cannot be rendered in store.

• Sales Associate and Service Coordinator

  • Nov 2013 - Jun 2021

  Act as initial point of contact for customers seeking purchases or technical assistance.Facilitate a high volume of computer and other product sales both via phone and in store. Develop and maintain sustained client relationships and satisfaction to secure return business.Make device repair appointments within the customer management system and update customer profiles.Maintain communication with customers about repair status or sales orders. Troubleshoot and resolve computer and mobile devices issues.Maintain a working knowledge of current versions of supported operating systems.Train customers on how to use functionality of their iOS, macOS and Windows devices. Assist users with applications such as Microsoft Word, Microsoft Excel, and Apple Pages.Collect payment for services and provide invoices and receipts