Mentoring Specialist

• Oct 2023 - Present

Universal Banker

• Jun 2023 - Sep 2023

Loan Servicing Specialist

• Jul 2020 - Jun 2023

·Managed all active loans through a pipeline process for two high producing Mortgage Loan Originators·Processed files from start to finish and collected any required documentation to help quickly move the files to our Underwriting Process·Provided operational support to other branches including problem resolution, process improvement, and efficiencies that are consistent with goals and objectives·Ensured data integrity in the Loan Origination System.·Processed set up, processing, and payment of escrow items on loans, as required·Enhanced career through work experience and continued educational learning·Participated and responded to examinations, audits and third-party reviews·Complied with the Information Security Program and maintained a high level of risk and security awareness·Created monthly Marketing promotions and materials for Realtor Partners Show less

Engagement Coordinator

• Jun 2019 - May 2020

• Contributed to client’s subscriber base by providing them with regular, helpful content that’s aligned with their needs and interests• Communicated with each client’s audience across multiple platforms on a daily basis• Measured and maintained content engagement, researched popular/trending hashtags for each client and implement in monthly content on the appropriate platform • Maintained consistent organization of internal documents; dropbox folders, toolkits, content calendars, and client status sheet• Created monthly content process task lists in Teamwork to keep Team Members on track within the monthly schedule• Organized and packaged monthly content to be sent to the Client Success Specialist in a way that is ready to be viewed by the client• Scheduled content to go out on all platforms listed in the client’s scope • Optimized each piece of content for the appropriate receiving platform using social posting best practices• Maintained consistent scheduling of blogging and email marketing efforts throughout the month. • Worked with Ad Strategist on reporting key metrics for these content types• Used budgets created by the Ad Strategist to create engagement ads pertaining to monthly content. • Provided actionable recommendations to improve the quality of strategy, content, or scope• Analyzed past content for top performing pieces to reuse or repurpose. This includes copy, video, and images for all clients• Managed Client Communications on multiple levels of project management• Winner of Sprout’s Agency Partner of the Year for 2019 Show less

Social Media Specialist

• Apr 2019 - May 2019

Event Coordinator

• Sep 2018 - Mar 2019

•Created an annual strategy of events that promote and align with the store’s goals and creates customer and store interaction.•Determined and direct events, including:-Budget-Advertising•Provided project status updates to store leader and leadership team.•Exercised judgment and tact and be able to effectively work with all levels within the organization while working on projects.•Organized and created monthly content with our Social Media Team.•Scheduled content to go out on social platforms including; Facebook. Show less

Event Associate

• Aug 2018 - Sep 2018

•Assisted the Event Coordinator with an annual strategy of events that promote and align with the store’s goals and creates customer and store interaction.•Organized and co-created monthly content with the Events Coordinator.•Scheduled content to go out on social platforms including; Facebook.

Event Staff

• Apr 2018 - Oct 2018

• Set and arrange 3 events per month • Attend and assist bride and groom tours and yearly financial meetings • Monitor social media posts • Arrange décor, table sets, and floor charts • Assist with all other event needs possible in a timely manner • Set and arrange 3 events per month • Attend and assist bride and groom tours and yearly financial meetings • Monitor social media posts • Arrange décor, table sets, and floor charts • Assist with all other event needs possible in a timely manner

Line Worker

• Oct 2016 - Aug 2018

• Summer Volunteer help 2013,2014. • Worked on production line that achieved 100% of quality goals. • Demonstrated accuracy in the assembly of wafers and cookies. • Demonstrated attention to detail, while moving at a fast pace enviroment. • Summer Volunteer help 2013,2014. • Worked on production line that achieved 100% of quality goals. • Demonstrated accuracy in the assembly of wafers and cookies. • Demonstrated attention to detail, while moving at a fast pace enviroment.

Key Holder-Sales Lead/ Management

• Apr 2016 - Oct 2016

• Managed a team of five sales associates • Created interactive and engaging strategies to motivate sales associates to achieve goals • Coordinated daily operations including; opening and closing procedures, cash counts and nightly deposits, arranging set ups and displays, and attended to weekly paperwork • Observed customers and listened closely to questions to determined best clothing options and made recommendations accordingly • Resolved customer dissatisfaction by problem solving and creating specific solutions that meet the needs of the customer’s dissatisfaction and the store’s policies Maintain thorough and updated knowledge of inventory and current store promotions Show less

Sales Associate

• Jul 2015 - May 2016

• Was a member of a 12 person sales associate team. • Monitored trends and provided information to customers to maximize purchases. • Utilized Social Media Applications and Branding; Facebook, Instagram, Snapchat, Twitter. etc to target a specific age demographic. • Met monthly sales goals and reward card goals for 11 months. Assisted with daily processes such as opening and closing of the store, managing cash transactions, creating brand integrity through consistent merchandising and floor displays. Show less

Sales Associate

• Oct 2013 - May 2015

Worked as a Cashier, Bra Specialist, Beauty Specialist, and Sales Associate. Organizing merchandise, floor sets, Helped the customers find merchandise and solve their problems. And always working together with my team members in the best way possible. -Team Building -Time Management -Problem Solving -Organization - Meeting Personal Sales Goals Worked as a Cashier, Bra Specialist, Beauty Specialist, and Sales Associate. Organizing merchandise, floor sets, Helped the customers find merchandise and solve their problems. And always working together with my team members in the best way possible. -Team Building -Time Management -Problem Solving -Organization - Meeting Personal Sales Goals