Experience

Resource Corporation of America

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Supervisor of Patient Support

  • Jul 2021 - Present

  • Exceeding projected monthly and quarterly goals by 115% and reduced application inaccuracies by 25% • Collaborate with Director of Operations to perform monthly audits on accounts over $25,000• Lead training for 3 new employees as well as coordinate ongoing procedural changes for current staff

• Patient Support

  • Dec 2020 - Jun 2021

  • Advocated for uninsured patients for possible third-party assistance to cover medical expenses over $1,000 • Educated patients throughout application process to discuss status and progress of case• Communicated with team members to approve over $800,000 in medical bills



Landry's

• United States
• Hospitality
• 700 & Above Employee

• Customer Service Hostess

  • Dec 2017 - Dec 2020

  • Coordinated and manage up to 300 reservations per night in a high-volume environment • Endorsed 20 special events through important guest relationships and marketing • Provided training of 5 new employees on company's procedures • Received recognition from management for ability to quickly resolve issues for unsatisfied guests • Coordinated and manage up to 300 reservations per night in a high-volume environment • Endorsed 20 special events through important guest relationships and marketing • Provided training of 5 new employees on company's procedures • Received recognition from management for ability to quickly resolve issues for unsatisfied guests



Pappas Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Customer Service Server

  • Jun 2015 - Sep 2017

  • Refined communication skills by interacting with guests and finding a solution to complaints • Achieved 10% higher volume of sales through up-selling and catered to recommendations • Demonstrated ability to prioritize by helping to take on 3 additional tables due when short-staffed • Awarded 6 times by management for outstanding customer service • Refined communication skills by interacting with guests and finding a solution to complaints • Achieved 10% higher volume of sales through up-selling and catered to recommendations • Demonstrated ability to prioritize by helping to take on 3 additional tables due when short-staffed • Awarded 6 times by management for outstanding customer service