Experience

Avondale House

• United States
• Individual and Family Services
• 1 - 100 Employee

• Qualified Intellectual Disabilities Professional

  • Oct 2019 - Present

  • Managed multiple roles including but not limited to final reviews of administrative procurement responsibilities for Avondale House. • Served as a primary consult for management and human resource personnel actions i.e., hiring, employee promotions etc. • Administered all-staff trainings on multiple topics relating to employee performance development • Adhered to state and federal regulations regarding infection control and quality compliance for Avondale House. • Conducted one on one management trainings on building and strengthening community business relationships. • Oversaw the proper construction of financial preparations for departmental activities and events. • Participated in team-skill building luncheons and other community events. Show less



ResCare

• Chile
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Area Supervisor/QIDP

  • Oct 2016 - Oct 2019

  • Promoted from Qualified Intellectual Disability Professional (QIDP) to Area Supervisor within first year of employment. • Oversaw accuracy and timely compliance payroll processing with a 97.5% result within the first year • Managed area budgets for quality compliance. • Routinely observe and monitor on-site service delivery for behavior management department. • Served as a relationship building community liaison between the agency and family/guardians. • Administered several all-staff trainings including but not limited to: improving interpersonal skills, fostering positive community relationships etc. • Served as a point of contact for various conflict-resolution matters between upper and lower management. • Worked with several departments on improving community behavioral health tactics i.e., event planning and staff development training etc. • Traveled 25% as a community outreach liaison prior to promotion to Area Supervisor. Show less



ANIBIC

• United States
• 1 - 100 Employee

• Assistant Residence Manager / QIDP

  • Jan 2015 - Jul 2016

  • Lead and supervise a multi-disciplinary staff of professionals and paraprofessionals. • Provide immediate care for mentally challenged individuals in a variety of situations. • Basic administrative work, filling, organizing, scheduling etc. • Maintain, implement, and evaluate projects, resources and materials. • Manage petty cash, money ledgers, payroll, recruiting, hiring and training for staff. • Lead and supervise a multi-disciplinary staff of professionals and paraprofessionals. • Provide immediate care for mentally challenged individuals in a variety of situations. • Basic administrative work, filling, organizing, scheduling etc. • Maintain, implement, and evaluate projects, resources and materials. • Manage petty cash, money ledgers, payroll, recruiting, hiring and training for staff.



Direct Care

• Hospitals and Health Care

• Assistant Manager

  • Oct 2012 - Jul 2016

  Began as Direct Care Staff in 2012, Advanced to Medical Coordinator in 2013, Promoted to Assistant Manager in 2014, Remained with company as a per diem Direct Care Staff until 2015. • Advocate for participants' needs with physicians, lab technicians, psychiatrists, dentists and other providers of medical services. • Cultivate the harmonious therapeutic treatment of residents to actively participate in daily house routine and complete common individual goals. • Train and Supervise direct care counselors and new staff members in the performance of day-to-day responsibilities. Show less



Kmart Corporation

• United States
• Retail

• Customer Service Supervisor

  • Jun 2009 - Oct 2012

  • Supervised a team of 15-20 cashiers along with other supportive staff in a high-volume workload within a deadline-driven environment. • Handled customers inquire, complaints, billing questions, payment extension/service requests and assisted with returns and exchanges as needed. • Trained customer service staff and cashiers, regularly handled cash and credit card transactions. • Supervised a team of 15-20 cashiers along with other supportive staff in a high-volume workload within a deadline-driven environment. • Handled customers inquire, complaints, billing questions, payment extension/service requests and assisted with returns and exchanges as needed. • Trained customer service staff and cashiers, regularly handled cash and credit card transactions.