Monica Grant
HR Consultant at AZ HR Hub- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Shona Quammie MBA, FM-Cert., BSc (hons)
I had the privileged of being Monica's immediate line manager in the Finance Department at the Buccament Bay Resort. Monica is a confident, team player who is always ready and willing to work even outside of her working parameters. She was an asset to the department where she ensured that all administrative areas of duty were covered in a timely manner. Monica can be described as a well rounded employee as she familiarizes herself with the operations of the organization which allows her to be an efficient and competent employee. This proves that there are no limitations of duties where her employment is concerned. I will strongly recommend Monica for any related employment. She also has a very impressive Computer background which is supported by her Undergraduate and Post Graduate degrees in Computer Science. Any courtesies extended to Monica will be very well executed. Best wishes Monica. Respectfully yours, Shona Quammie
Diane Diggelmann
Monica approaches every activity, problem, and situation as an opportunity. She is detail oriented, has excellent interpersonal skills, leadership skills and technical acumen. She is collaborative and forward thinking. She sees possibility where others see impossibility.
Shona Quammie MBA, FM-Cert., BSc (hons)
I had the privileged of being Monica's immediate line manager in the Finance Department at the Buccament Bay Resort. Monica is a confident, team player who is always ready and willing to work even outside of her working parameters. She was an asset to the department where she ensured that all administrative areas of duty were covered in a timely manner. Monica can be described as a well rounded employee as she familiarizes herself with the operations of the organization which allows her to be an efficient and competent employee. This proves that there are no limitations of duties where her employment is concerned. I will strongly recommend Monica for any related employment. She also has a very impressive Computer background which is supported by her Undergraduate and Post Graduate degrees in Computer Science. Any courtesies extended to Monica will be very well executed. Best wishes Monica. Respectfully yours, Shona Quammie
Diane Diggelmann
Monica approaches every activity, problem, and situation as an opportunity. She is detail oriented, has excellent interpersonal skills, leadership skills and technical acumen. She is collaborative and forward thinking. She sees possibility where others see impossibility.
Shona Quammie MBA, FM-Cert., BSc (hons)
I had the privileged of being Monica's immediate line manager in the Finance Department at the Buccament Bay Resort. Monica is a confident, team player who is always ready and willing to work even outside of her working parameters. She was an asset to the department where she ensured that all administrative areas of duty were covered in a timely manner. Monica can be described as a well rounded employee as she familiarizes herself with the operations of the organization which allows her to be an efficient and competent employee. This proves that there are no limitations of duties where her employment is concerned. I will strongly recommend Monica for any related employment. She also has a very impressive Computer background which is supported by her Undergraduate and Post Graduate degrees in Computer Science. Any courtesies extended to Monica will be very well executed. Best wishes Monica. Respectfully yours, Shona Quammie
Diane Diggelmann
Monica approaches every activity, problem, and situation as an opportunity. She is detail oriented, has excellent interpersonal skills, leadership skills and technical acumen. She is collaborative and forward thinking. She sees possibility where others see impossibility.
Shona Quammie MBA, FM-Cert., BSc (hons)
I had the privileged of being Monica's immediate line manager in the Finance Department at the Buccament Bay Resort. Monica is a confident, team player who is always ready and willing to work even outside of her working parameters. She was an asset to the department where she ensured that all administrative areas of duty were covered in a timely manner. Monica can be described as a well rounded employee as she familiarizes herself with the operations of the organization which allows her to be an efficient and competent employee. This proves that there are no limitations of duties where her employment is concerned. I will strongly recommend Monica for any related employment. She also has a very impressive Computer background which is supported by her Undergraduate and Post Graduate degrees in Computer Science. Any courtesies extended to Monica will be very well executed. Best wishes Monica. Respectfully yours, Shona Quammie
Diane Diggelmann
Monica approaches every activity, problem, and situation as an opportunity. She is detail oriented, has excellent interpersonal skills, leadership skills and technical acumen. She is collaborative and forward thinking. She sees possibility where others see impossibility.
Credentials
-
SHRM Certified Professional (SHRM-CP)
SHRMJul, 2021- Sep, 2024
Experience
-
AZ HR Hub
-
United States
-
Human Resources
-
1 - 100 Employee
-
HR Consultant
-
Sep 2023 - Present
• Serves as the lead point of contact for assigned client accounts. • Builds and maintains strong, long-lasting client relationships. • Develops trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. • Ensures the timely and successful delivery of our solutions according to client needs and objectives. • Assist with challenging client requests or issue escalations as needed. • Serves as the lead point of contact for assigned client accounts. • Builds and maintains strong, long-lasting client relationships. • Develops trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. • Ensures the timely and successful delivery of our solutions according to client needs and objectives. • Assist with challenging client requests or issue escalations as needed.
-
-
-
Valleywise Health
-
United States
-
Hospitals and Health Care
-
700 & Above Employee
-
Senior HR Business Consultant
-
May 2023 - Sep 2023
Provision of expert oversight and support to the following employment-related areas as a senior HR business partner to management teams and staff across all tiers of the organization: o Resolution of conflicts including execution of necessary investigation and disciplinary action; o Development and maintenance of productive employee relations; o Management of employees’ performance and formulation of performance improvement plans; o Creation and facilitation of necessary training ⎯ Facilitation of leadership coaching sessions, along with delivery of HR guidance and support Show less
-
-
-
AML RightSource
-
United States
-
Financial Services
-
700 & Above Employee
-
Human Resource Information System Manager
-
Sep 2021 - Mar 2023
Hands-on supervision to the HR, technical, and administration aspects of operations, guaranteeing organization’s preparedness to venture into international markets ⎯ Creation of KPIs to provide guidance to operational leadership and enhance performance review completion rates ⎯ Execution of EEOC-1 reporting and participation in non-discrimination testing ⎯ Administration of benefit electronic data interchange (EDI) file feed exchanges, which involved identifying and successfully resolving issues within benefit data, ensuring accurate and effective data management ⎯ Keen analysis of data to identify trends and patterns in the performance management process and devise solutions that drove improvements through the following initiatives: o Developing metrics to assess the completion of performance reviews for both mid- and year-end evaluation periods that enabled close monitoring of completions; o Rectifying data and process errors in benefit/healthcare file feed records to reduce errors and litigation; and o Preparing and presenting annual HR government compliance reports for the years 2019, 2020, and 2021 ⎯ Institution of new HR processes and systems and optimization of existing ones, accommodating enterprise expansion, from a national workforce of around 1,700 employees at the end of 2021 to a global organization with over 4,000 employees ⎯ Oversight of these HR migration projects to ensure adherence of deliverables to SLA, thus improving transparency and efficiencies, while reducing risks: o From HR legacy system to Workday, supporting 4,000 employees across 14 countries, thus optimizing HR processes to bolster organizational agility; o From legacy system to ADP Healthcare platform to streamline ACA compliance reporting; and o From an in-house system to a Lincoln Financial Group platform solution to simplify leave, FMLA, and disability processes Show less
-
-
-
Amazon
-
Bangladesh
-
Advertising Services
-
1 - 100 Employee
-
HR Regional Center Lead
-
Aug 2019 - May 2021
⎯ Comprehensive support to the HR, technical, and administration aspects of operations in over 65 Amazon fulfillment sites across the United States, with more than 200,000 employees⎯ Restructuring and development of systems and processes to assist the organization in conducting over one million employee-and-contractor hiring events annually⎯ Coaching, training, and onboarding of over 100 new members into the HR regional center settings⎯ Recognition as a prominent leader among less than 2% of all Amazon staff, who was quickly promoted from entry level to a senior role and selected in multiple key HR projects and initiatives by the upper management⎯ Modification and execution of key HR and special projects enhancing transparency, reducing risk, and increasing operational efficiencies across the centers, thus bringing 40% increase in hiring⎯ Mentoring of regional center coordinators in achieving key performance metrics, guaranteeing their attainment at satisfactory levels⎯ Close monitoring of more than 65 fulfillment centers to define significant trends that supported formulation and implementation of the following solutions:o A tabulation tool to quantify pending cases related to FMLA and leave of absence (LOA) processes leading to positive outcomes, such as a 20% improvement in case closure rates within the job abandonment (JA)/ negative unpaid time (NUPT)processes; ando A taskforce assigned to assess the speed of LOA case processing, resulting in an enhanced productivity level with an average of 100 cases per hour Show less
-
-
Founding Member, Pilot Project Zabka Execution
-
Aug 2018 - Aug 2019
⎯ Integral role as a strategic business partner, offering technical, HR, and administrative assistance to 15 major fulfillment sites across the United States, catering to the needs of over 17,000 associates⎯ Substantial contribution to the development of standard operating procedures for the HR Regional Center⎯ Coordination of training for staff from various regions across the United States with regard to HR workflow processes and operating models⎯ Enhancement of operational transparency while ensuring accurate headcount through the execution of JA/NUPT in a complex work environment⎯ Implementation of the company’s HR regional initiative that digitized numerous HR processes, resulting in large-scale enterprise automation and unprecedented growth⎯ Establishment of best practices with emphasis on labor strategies to effectively address labor needs across diverse markets; subsequently adopted by international entities to drive rapid growth Show less
-
-
Human Resources Operations Administrator
-
May 2015 - Aug 2018
⎯ Partnership with the management teams across various fulfillment areas to provide HR administration support⎯ Research and analysis of employees' data, records, and history to ensure accurate application of performance management and counseling at appropriate levels⎯ Defining and outlining of the Employment Development Department (EDD) processes for claims and forms handling⎯ Preparation and submission of a wide array of analytical reports supporting more than 3000 hourly associates⎯ Optimization of staff competence and work quality, which resulted in the decrease of defects per million opportunities (DPMO) by serving as a certified (TWI) ambassador tasked to guide and develop staff, including recommendations for the re-training of employees⎯ Creation of a safety stock process to aid management in synchronizing workflow with current labor needs, resulting in a 20% reduction in labor costs across the facility Show less
-
-
-
-
Manager on Duty
-
Mar 2014 - Jul 2014
I was responsible for hotel operations when the general manager was not available. My assignment was to ensure that hotel/resort operations were being met as outlined by our standard operating procedures so that our guests expectations were not only met - but were exceeded.
-
-
Account Administrator, Finance
-
Nov 2013 - Mar 2014
My task(s) as Account Administrator, Finance at Buccament Bay resort was to architect a spreadsheet based solution for the finance department that tabulated currency conversions between GBP, USD, BDS, CAN, EURO and XCD (Eastern Caribbean Dollar), as well as, automation of the tabulation of the petty cash within the Finance Department.
-
-
Executive Administrative Assistant
-
Sep 2012 - Oct 2013
When I worked in the capacity of the Executive Administrator Assistant at Buccament Bay, Harlequin Hotels and Resorts I analyzed operations and identified opportunities to improve efficiency, transparency and profitability. I served as a professional representative of the General Manager to executive clients, investors and board members. My responsibilites included working collaboratively with human resources and finance on special events and projects. I was held accountable for the development, refinement and execution of administrative processes, as well as, acted as a gatekeeper and centralized point of contact; provided high quality administrative assistance to the General Manager. Show less
-
-
-
IBM
-
IT Services and IT Consulting
-
1 - 100 Employee
-
IT Specialist/ DB2 Systems Programmer
-
Jun 1997 - Feb 2003
I worked on a team of systems programmers at IBM in the Poughkeepsie, NY area after graduating from undergrad with a BS degree in Computer Information Systems from Bethune Cookman University located in Daytona Beach,Florida USA [April 1997]. I worked on several initatives while employed @ IBM and throughly enjoyed my time there. During that time period, I worked full-time and studied to complete my MS degree at night - of which I did accomplish in the summer of 2002. I worked on a team of systems programmers at IBM in the Poughkeepsie, NY area after graduating from undergrad with a BS degree in Computer Information Systems from Bethune Cookman University located in Daytona Beach,Florida USA [April 1997]. I worked on several initatives while employed @ IBM and throughly enjoyed my time there. During that time period, I worked full-time and studied to complete my MS degree at night - of which I did accomplish in the summer of 2002.
-
-
Education
-
1998 - 2002
Marist College
Master of Science (MS), Computer Information Systems -
1992 - 1997
Bethune-Cookman University
Bachelor's degree (BS), Computer Information Systems
Community
