Experience

Blue Sea Holidays
• United Kingdom
• Travel Arrangements
• 1 - 100 Employee
• Senior Sales Advisor

  • Sep 2023 - Present


FBBK Infotech private limited

• Sales Team Lead

  • Jul 2022 - Aug 2023

  Trainer, Sales, Supervisor. Provide timely, interactive feedback in safe environment that engages, promotes and strengthens employee potential, development, relationships and PH Travel goals in effort to continuously enhance positive behavior. Managing all complains Post and Pre Arrival and in-resort or In-hotel and closing issue upon customers satisfaction with positive outcome Achieved to increase sales by 50% in1st month of joining and still continuing to do same with zero compliance and 100% satisfaction for customers reserving holiday with PH Travel UK. Coach to inspire agents through positive, constructive feedback in fun and supportive way. Listen to calls, read chats and complete evaluations. Provided additional training agents require or request. Delivered evaluations and double jacked with agents. Communicate and assist all agents, TC’s, and supervisors alike. First point of contact for guests when calling to book travel, change plans, inquire, or resolve issues. Specialize in delivering genuine and creative service that goes beyond guests' needs and expectations. Continuous learning to understand changing policy and procedures, products, services and promotions. Managed online booking inquiries and assisted guests and travel partners with questions. Developed friendly rapport with callers while answering questions, making recommendations. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Show less



OSBIndia Private Limited

• India
• Financial Services
• 1 - 100 Employee

• Customer Service Officer

  • Sep 2021 - Jul 2022

  Customer Services for banking Sector in UK Helping with account opening, closures, withdrawals and securing customers accounts for any kind of fraud activities on accounts with complete customer satisfaction and positive outcome for each customer. Attending calls and answering customer questions and resolving customer issue upfront. Helping over more than 50+ Customers accounts on daily basis by following complains procedure without effecting customers accounts by fraud and helping with financial activities on accounts. Performed as highest call taker for 2 months back to back and with 80% success rate by customer satisfaction rating. Show less



Exclusivetrips.co.uk

• TL Holiday Advisor

  • Jul 2017 - Sep 2021

  Reservation, Sales, Supervisor. Managed over 50+ Customer Calls per day and increase sales by 10% Listen to calls, read chats and complete evaluations. Communicate and assist all agents, TC’s, and supervisors alike. First point of contact for guests when calling to book travel, change plans, inquire, or resolve issues. Specialize in delivering genuine and creative service that goes beyond guests' needs and expectations. Continuous learning to understand changing policy and procedures, products, services and promotions. Managed online booking inquiries and assisted guests and travel partners with questions. Developed friendly rapport with callers while answering questions, making recommendations. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Show less



Teletext Holidays

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Sales Specialist

  • May 2014 - Jul 2017

  Reservation & Sales. (UK Based Company) Hotel, Flights and ground arrangements reservations and sales Listen to calls, read chats and complete evaluations. Assist customers with local information and make their travel experience more comfortable by pre- booking all travel needs to customers. Managed over 30+ Customer calls per day and achieving given monthly target with +20%. First point of contact for guests when calling to book travel, change plans, inquire, or resolve issues. Specialize in delivering genuine and creative service that goes beyond guests' needs and expectations. Continuous learning to understand changing policy and procedures, products, services and promotions. Managed online booking inquiries and assisted guests and travel partners with questions. Developed friendly rapport with callers while answering questions, making recommendations. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Show less



Magic Holidays

• Chile
• Travel Arrangements
• 1 - 100 Employee

• Venue Sales Executive

  • Feb 2013 - Jul 2013

  Worked as a venue sales executive Role : Giving Presentation to the clients on holiday membership program and leading to sale by registering them to a Magic Holidays 25 Years Membership program Worked as a venue sales executive Role : Giving Presentation to the clients on holiday membership program and leading to sale by registering them to a Magic Holidays 25 Years Membership program



Hugo Mirad

• India
• 1 - 100 Employee

• Sales Executive

  • Jul 2011 - Aug 2012

  Worked as a sales executive for web oxygen project, Sighing up the business to list in the Google, Yahoo and Craigslist search portals for USA based clients. Worked as a sales executive for web oxygen project, Sighing up the business to list in the Google, Yahoo and Craigslist search portals for USA based clients.