Experience

Omnicuris

• India
• Medical Practices
• 1 - 100 Employee

• Publishing Analyst

  • Apr 2022 - Present

  Publishing Analyst (Operations Team)*Collaborated with cross-functional teams to streamline publishing processes, ensuring timely and accurate content delivery. Conducted thorough quality checks on published materials, maintaining high standards of accuracy and consistency.

• Customer Support Specialist

  • Jul 2020 - May 2022

  *Customer Support Representative* Provided exceptional customer support through various channels, addressing inquiries, resolving issues, and ensuring customer satisfaction. Demonstrated strong product knowledge, effectively assisting customers in navigating and utilizing our services. Maintained detailed records of customer interactions and feedback, contributing to the improvement of support processes. Collaborated with internal teams to communicate customer feedback and contribute to product enhancements. Show less



Udaan.com

• India
• Technology, Information and Internet
• 700 & Above Employee

• Customer Support Specialist

  • Feb 2019 - Jul 2020

  Customer Support Representative* Provided top-notch customer support, addressing inquiries and resolving issues promptly to ensure customer satisfaction. Collaborated closely with cross-functional teams to share valuable customer insights and enhance product offerings. Effectively managed escalations, demonstrating strong problem-solving skills and diffusing challenging situations with tact. *Escalations Department Support* Specialized in handling escalated customer concerns, effectively addressing complex issues with a focus on resolution. Liaised between customers and internal teams, ensuring a seamless and efficient communication flow. Utilized advanced communication and conflict resolution skills to turn escalated cases into positive outcomes. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2018 - Feb 2019

  Technical Support Provided expert technical assistance to users, resolving mobile-related queries and issues efficiently. Demonstrated strong troubleshooting skills to diagnose and address problems, ensuring optimal user experiences. Technical Support Provided expert technical assistance to users, resolving mobile-related queries and issues efficiently. Demonstrated strong troubleshooting skills to diagnose and address problems, ensuring optimal user experiences.