Experience

Al Maraya Rent a Car

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Sales Executive

  • Oct 2022 - Present

  Process: Telstra (Australian Telecommunication Network). - Responsible for daily production, documentation and verification. - Managing daily volume and making sure of workflow is cleared on daily basis. - Succesfully managed escalation and compliants - Liased between onshore product specialist and offshore team to pave in reduction of compliance. - Regular login to cover the login hours and ensure all the parameters are met to achieve monthly target. - Chosen as a Subject Matter Expect and was responsible for handling escalation calls and handling high profile escalations providing first call resolution. - Top error analysis coaching and feedback. - Focused on quality of service and customer satisfaction to make better business deals and customer service. Show less



Hexaware Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Specialist

  • Apr 2017 - Feb 2019

  Process: First Advantage (USA's 3rd Party Background Verification Check). - Ensured and followed client SOP's for verification as per it's guidelines. - Full investigation examined to clear the cases. - Regular targets are met to complete the profile count for the day. - Chosen as a Supervisor to handle the regular escaltions to maintain no backlogs on any profiles. - Data maintenance and securities are monitored closely. - High profile clients to be handled in priority. Process: First Advantage (USA's 3rd Party Background Verification Check). - Ensured and followed client SOP's for verification as per it's guidelines. - Full investigation examined to clear the cases. - Regular targets are met to complete the profile count for the day. - Chosen as a Supervisor to handle the regular escaltions to maintain no backlogs on any profiles. - Data maintenance and securities are monitored closely. - High profile clients to be handled in priority.



IndiGo (InterGlobe Aviation Ltd)

• India
• Airlines and Aviation
• 1 - 100 Employee

• Process Associate

  • Nov 2014 - Oct 2016

  Process: IndiGo Airlines ( India's No. 1 Domestic and International Airline). - Handling enquires and querries on a regular basis in real time scenario. - Flight bookings, amendments and service by handling calls and chat. - Chosen as a floor support to handle the irate and frustrated customer to resolve their concerns providing first call resolution. - On call sales in making a hotel booking along with flight tickets for a hassle free journey. - Met all the KRA's to achieve monthly target to fulfill the process requirements and maintained consistency Show less