Help Desk Specialist 2

• Feb 2020 - Present

Builds PC workstations using imaging software for specific laboratory, pathology, or administrative desktops. Deploys these workstations to laboratory staff, pathologists and administrative personnel at all CellNetix locations. Responsible for decommissioning obsolete workstations and devices, removal of hard drives and PHI and preparation for recycling donation. Works under the direction of the IT Service Manager and in collaboration with Help Desk Technician staff. Provides for the technology vision and planning process that will regularly evaluate existing technology, information systems and staffing for users, desktops, peripherals, and other supported components. Research new solutions and technologies and recommend changes to maintain company’s competitive advantage. Ensures that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements, including HIPAA. Provides IT Help Desk service and support of end-user computers, devices, printers, phones and peripherals. Answers and appropriately handles incoming support and service requests via phone, e-mail, voice mail, IM, and in-person requests from clients, providers and internal users. Reviews and creates Help Desk tickets from phone calls, emails, and voice mails continuously throughout the day. Follows processes and procedures to troubleshoot, analyze, diagnose IT issues in a swift manner, escalating when appropriate. User account management for all applications and systems Setup, configuration and maintenance of end-user computers, devices, printers, phones, peripherals and software applications Provides technical guidance to less experienced members of the team. Other duties as assigned Show less

Computer Help Desk Technician/ Peer Tutor at CHIPS

• Feb 2018 - Feb 2020

As a technician at CHIPS, I provided free computer repair to students at Renton Technical College. I have gained extensive experience repairing devices including laptops, desktops, cellphones, and tablets. I, along with my team, were responsible for the day-to-day aspects of running a completely student-run, non-profit business. I developed and maintained a database in Access with information on clients and devices with queries to run reports, a simple and responsive GUI, input masking, and error handling. I was in constant communication with customers about the status of their devices, explaining issues, and teaching a short preventative course on maintaining devices. Show less

Help Desk Specialist

• Apr 2019 - Jun 2019

▪ Work ticket queue in isupport ▪ Set-up workstations for employees ▪ Rdp and restart servers ▪ Investigate hardware and networking issues on the floor ▪ Create badges for employees ▪ Troubleshoot a range of printer and peripheral ▪ Monitor and respond quickly and effectively to requests received through the IT helpdesk ▪ Work ticket queue in isupport ▪ Set-up workstations for employees ▪ Rdp and restart servers ▪ Investigate hardware and networking issues on the floor ▪ Create badges for employees ▪ Troubleshoot a range of printer and peripheral ▪ Monitor and respond quickly and effectively to requests received through the IT helpdesk

Help Desk Technician

• Mar 2019 - Apr 2019

▪ Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products. ▪ Receive and respond to incoming calls, pages, and/or tickets regarding desktop problems. ▪ Imaging of laptops, desktops and thin clients using Windows Deployment Toolkit. ▪ Wiping laptop and desktop hard drive using kill disk. ▪ Setup/ teardown of workstation. ▪ Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products. ▪ Receive and respond to incoming calls, pages, and/or tickets regarding desktop problems. ▪ Imaging of laptops, desktops and thin clients using Windows Deployment Toolkit. ▪ Wiping laptop and desktop hard drive using kill disk. ▪ Setup/ teardown of workstation.

Help Desk Technician

• Nov 2018 - Dec 2018

Work ticket queue in isupport Configure/image desktops or laptops Set-up workstations for employees Rdp and restart servers Investigate hardware and networking issues on the floor Create badges for employees Troubleshoot a range of printer and peripheral Work ticket queue in isupport Configure/image desktops or laptops Set-up workstations for employees Rdp and restart servers Investigate hardware and networking issues on the floor Create badges for employees Troubleshoot a range of printer and peripheral

Production Operator

• Oct 2014 - Feb 2017

Operate hand and stationary power tools. Work with orbital/vibrating sanders. Able to perform fine hand sanding operation. Work around bonds, two part epoxy and other required fillers. Lift up to 50+ pounds using proper lifting techniques and equipment. Able to move freely around the facility and work station, stoop, bend kneel, stand and walk for extended periods of time up to 8 hours a day. Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment. Comply with all company safety policies and procedures. Show less

pressman

• Aug 2005 - Sep 2014