Experience

SalonBridge
• South Africa
• Information Services
• 1 - 100 Employee
• Technical Support Consultant

  • Jul 2019 - Present


Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Digital & Technical support

  • Sep 2018 - Jun 2019

  Customer Service Skills: Dedicated to problem resolution Demonstrate a positive attitude Be able to resolve a conflict Are patient and helpful Able to explain complex concepts Are responsible in any given situation Able to collect data accurately to identify solutions Able to use multiple tools Use situational judgement to determine actions Have a detail-oriented working style Technical Knowledge: Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting Ability to problem solve Awareness of latest trends and developments in the technology industry Demonstrate the ability to apply knowledge to new situations Be able to use judgement and common sense to answer customer questions Demonstrate willingness to share knowledge with team members and customers Consistently curious about technology Day to day troubleshooting for other products/services including: - Smart Tv's - Tablets & kindle readers - App issues - Digital games & software - Video streaming services Show less



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Team Manager

  • Mar 2017 - Jul 2018

  • Adhere to HR policies and procedures to provide a fair and consistent approach to managing staff and, where necessary, conduct counselling and disciplinary hearings.• Manage and coach Advisors• Achieving the attrition, absence and adherence targets• Handle all customer financial details such as billing information, credit card details and banking account information with relevant integrity and confidentiality• Ensure accurate payroll management and minimising administration errors and overpayments• Support where required with the Recruitment and L&D team to define specific recruitment and training needs • Provide daily feedback on performance and general information cascade to team and conduct agreed levels of team 121s, meetings etc.• Ensure delivery of KPIs within your team including: o Day to day service levels, o Customer experience, quality measures and compliance measures• Manage and develop the operational client relationships by: o Identifying and highlighting further opportunities for services and process improvements.o Conduct agreed level of quality assessments and provision of feedback to ensure quality standards are maintained.• Best Practise: o Ensure continuous identification and implementation of operational best practice through interaction with the wider Capita team.o Conduct agreed performance scorecard reviews and performance review sessions. for team members providing feedback on performance and associated development plans.o Measures and targets to be agreed by TL/OM for each specific unit.o Provide real-time support to customer service advisors for queries and problems including temporary work activity support.o Ensure all appropriate compliance requirements are met. Show less

• Customer Experience Advisor

  • Jan 2015 - Mar 2017

  Under the Capita umbrella, which houses several various telecommunications campaigns, from O2, Carphonewarehouse, Tesco Mobile and most recently Mark & Spencer's as well as Thames debt collection. I've been fortunate enough to be part of the O2 brand fufilling various roles within a customer experience realm. I've continously grown and have been nominated and selected for leadership roles due to consistency in meeting business KPI's and overall personal demeanour when engaging with members of the business on all levels. Roles: Senior Customer Experience Advisor, Escalations advisor, Lead Advisor – LEAD advisor Programme, Subject Matter Expert and Transformation Guru Show less



POWT Professional Overseas Work & Travel

• Compliance Coordinator & Career Development Consultant

  • Jun 2012 - Dec 2014

  Career Development Consultant Recruitment, interviewing and selection of young hospitality professionals from all around the globe through interviews and matching to suitable programs- Coaching and support & advise hospitality professionals on their career. A senior consultant recruits, selects and assists candidates to find the perfect match between candidate's career aspiration and hotel needs. This from junior to executive positions. Principal Activities: Pre-screen resumes and select the most suitable candidates. Telephone interviews. Consult hospitality professionals. Advice candidates about their careers. Program Compliance Officer As a Program Compliance officer, I assisted employers with diversifying their staff through a mutual and life-changing career opportunity from our pool of top tiered candidates from around the world. With an enhanced knowledge of the J- visa regulations, I assisted employers through communication on all relevant J-1 visa regulations; providing ongoing assistance through the visa process; and assisting employers throughout their programs with any questions and support needs. Overseeing mass recruitment for specified employers / Hotels. To recruits international hospitality and culinary professionals to perform 12-18 month internships on the J1 training visa program. Managed over 70 accounts, including high profile clients such as: Trump International Hotel & Tower in Chicago, Waldorf Astoria New York, St. Regis New York, St. Regis Washington D.C. The Willard, Mandalay Bay, etc.- Drafted training plans and coordinated sponsorship process for J1 and Work and Travel visas. Recruiting Chefs, F&B staff, Rooms Division, HR, Sales and Marketing professionals within hospitality currently in South Africa. Preparing each applicants application pack for processing and interview co-ordination. Show less



Gulf Contract Labour Hire

• South Africa
• Staffing and Recruiting
• 1 - 100 Employee

• HR/admin assistant

  • Apr 2012 - May 2012

  contract signing and liasing with staff recruitment and screening handling staff complaints & queries reference checks cold calling arranging staff/labour as per clients' request. administration of staff contracts/records and filling thereof compose correspondance/reports for manager's signature check deadlines on incoming requests and put preliminary work in play handling staff complaints & queries contract signing and liasing with staff recruitment and screening handling staff complaints & queries reference checks cold calling arranging staff/labour as per clients' request. administration of staff contracts/records and filling thereof compose correspondance/reports for manager's signature check deadlines on incoming requests and put preliminary work in play handling staff complaints & queries



Eco D wash

• Automotive

• Admin/sales/marketing

  • Jun 2011 - Feb 2012

  •administration of stock pricing and stock rotation •product management •attending to client queries and specialised stock requests •stock replenishment and administration •compose correspondence/reports for own or manager's signature •arrange essential mail in priority action order •check deadlines on incoming requests and put preliminary work in play •research, draft or abstract reports •administration of stock pricing and stock rotation •product management •attending to client queries and specialised stock requests •stock replenishment and administration •compose correspondence/reports for own or manager's signature •arrange essential mail in priority action order •check deadlines on incoming requests and put preliminary work in play •research, draft or abstract reports



Urban Degree

• Apparel & Fashion

• Product Guru (stock controller/management)

  • Nov 2010 - Feb 2011

  •administration of stock pricing and stock rotation •product management •attending to client queries and specialised stock requests •stock replenishment and administration •inter-branch stock liason •administration of stock pricing and stock rotation •product management •attending to client queries and specialised stock requests •stock replenishment and administration •inter-branch stock liason



Mix Clothing

• United States
• Retail

• Sales & Assistant Manager

  • Dec 2008 - Jan 2009

  •client service and sales • garment pricing and stock rotation • merchandising and display • attending to stock requisition for head office • resolution of client queries and specialised stock requests •computer data (capturing of sales on computerised system: and credit card, cash sales and debit card administration). •client service and sales • garment pricing and stock rotation • merchandising and display • attending to stock requisition for head office • resolution of client queries and specialised stock requests •computer data (capturing of sales on computerised system: and credit card, cash sales and debit card administration).