Workshop Coordinator

• Mar 2022 - Present

Marketing Leads Nurture Specialist

• Jul 2021 - Present

Responsible for the design, execution, maintenance, quality assurance (QA), and reporting of marketing automated programs that support the customer journey segmentation. Create emails, landing pages, forms, and reports. Create nurturing and scoring programs. Document MAP processes, programs, and procedures. Monitor and report on effectiveness metrics related to tactics and programs managed by the MAP and related application. Responsible for the design, execution, maintenance, quality assurance (QA), and reporting of marketing automated programs that support the customer journey segmentation. Create emails, landing pages, forms, and reports. Create nurturing and scoring programs. Document MAP processes, programs, and procedures. Monitor and report on effectiveness metrics related to tactics and programs managed by the MAP and related application.

Demand Generation Marketing Manager

• Sep 2020 - Jul 2021

-building and managing email marketing campaigns (automated lead gen/nurturing programs/churn prevention) -responsible for the creation of emails, landing pages, forms -managing email communications calendar and proactively sending out internal and external communications -implementing and testing Act-On/Marketo campaigns for product newsletters, event invitations, nurture campaigns -email analytics -competitor research for sales enablement

Demand Generation Marketing Executive

• Mar 2017 - Sep 2020

Pre-Sales Manager

• Sep 2015 - Mar 2017

-identify hotels in Europe and the Americas that would benefit from working with TrustYou using research, social media and information available on the internet. -lead generation and nurturing -developing and calling on new prospects in an effort to meet and exceed individual and team revenue expectations -Salesforce set-up and clean-up

Customer support representative

• Aug 2014 - Sep 2015

My role in this position was to help (via phone and email) all Samsung customers who encounter difficulties with Samsung developed applications and Samsung accounts, covering everything from signing in issues to technical troubleshooting. Other responsibilities: -working in a specific time frame -adjusting the guidelines to meet the needs of each customer -updating the guidelines when needful -optimizing the email response time to customers My role in this position was to help (via phone and email) all Samsung customers who encounter difficulties with Samsung developed applications and Samsung accounts, covering everything from signing in issues to technical troubleshooting. Other responsibilities: -working in a specific time frame -adjusting the guidelines to meet the needs of each customer -updating the guidelines when needful -optimizing the email response time to customers

Cashier - Part-time

• Apr 2013 - Aug 2014

Billing, collecting cash and credit cards payments. Providing information and product advice to the customer. I have learned to work with money and operate a new program and I participated to different training courses. Billing, collecting cash and credit cards payments. Providing information and product advice to the customer. I have learned to work with money and operate a new program and I participated to different training courses.

Office assistant and promoter

• Oct 2011 - May 2012

Presenting the Work and Travel program in various colleges. Recruiting students for the program. Organizing and inserting documents in database. Writing official documents. Communicating with the students involved in the program, solving different issues. Presenting the Work and Travel program in various colleges. Recruiting students for the program. Organizing and inserting documents in database. Writing official documents. Communicating with the students involved in the program, solving different issues.