Experience

Clue Software
• United Kingdom
• Software Development
• 1 - 100 Employee
• Director of Professional Services

  • Dec 2022 - Present


Twilio

• IT Services and IT Consulting

• Project Management Office Manager EMEA Marketing

  • Mar 2022 - Nov 2022

  Established the PMO function in EMEA Marketing. Translating varying and complex information into actionable activity, identifying and solutioning risks and issues and proactively driving progress Established the PMO function in EMEA Marketing. Translating varying and complex information into actionable activity, identifying and solutioning risks and issues and proactively driving progress



BGRS

• United States
• Human Resources Services
• 700 & Above Employee

• Manager, Global Implementations

  • Jun 2020 - Mar 2022

  Responsible for the end-to-end project delivery to onboard new clients to the organisation so that the relocation management services, policies and technologies are in place for a successful go-live and ongoing delivery. Responsible for the end-to-end project delivery to onboard new clients to the organisation so that the relocation management services, policies and technologies are in place for a successful go-live and ongoing delivery.



aromerge

• United Kingdom
• IT Services and IT Consulting

• Product and Operations Consultant

  • May 2019 - Jun 2020

  aromerge is a data hygiene and management platform for Marketo. The tool helps Marketo admin's visualise the condition of the database, and run mass data management tasks that aren't possible within the Marketo platform. Sign of for free at www.aromerge.com and get 250 free credits to try the platform aromerge is a data hygiene and management platform for Marketo. The tool helps Marketo admin's visualise the condition of the database, and run mass data management tasks that aren't possible within the Marketo platform. Sign of for free at www.aromerge.com and get 250 free credits to try the platform



JTF Marketing

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Head Of Operations

  • Oct 2018 - Nov 2019

  This role was created for me to bring order to a start-up consultancy. I initiated a culture of structure in a fluctuating, manic, client-facing environment by establishing robust operating and project management procedures and the underlying technology to enable the lean consultant team to deliver project scope within demanding timelines. In addition I facilitated an environment of trust and development by establishing people management processes and hierarchies. It was a challenging environment which was constantly in flux, experiencing both rapid growth and downsizing and I managed the team through extensive change, often dealing with intense emotions and stress across the business. I led by example, was hands on and alleviated workloads by constant prioritisation, resource management and getting stuck in. A large part of the role was ensuring that all customers were delighted with the service and had the necessary channels for escalation and issue reporting. As a result of our collective efforts and improved operating model, during my tenure we had a 100% client retention rate. Market changes changed the direction of the business. I worked alongside the CEO to manage this change which required the scaling back of resources and exits from the business. Show less



Reed Business Information

• IT Services and IT Consulting
• 700 & Above Employee

• Commercial Product Manager at XpertHR, part of RELX Group

  • Jul 2014 - Sep 2018

  Product owner for multiple products in the portfolio including an AI/machine learning people analytics product, a hybrid consultancy/SaaS workflow service and our international HR compliance product. I managed all aspects of the product lifecycle from conception to launch, interacting with every part of the business. Notably, I led the redevelopment of one of the key products in the portfolio, moving on to a completely different technology and database structure working within an agile/scrum methodology. Show less



LexisNexis UK

• United Kingdom
• Legal Services
• 400 - 500 Employee

• Global Program Manager, part of RELX Group

  • Oct 2011 - Jul 2014

  Worked extensively with senior leaders across the international business to establish and manage a PMO within a global transformation program. In 2013 selected as 1 of 4 participants in a global talent exchange spend 3 months in Paris reporting directly to the CTO and CMO developing a business case to procure a marketing system which was subsequently adopted. Worked extensively with senior leaders across the international business to establish and manage a PMO within a global transformation program. In 2013 selected as 1 of 4 participants in a global talent exchange spend 3 months in Paris reporting directly to the CTO and CMO developing a business case to procure a marketing system which was subsequently adopted.



Reed Elsevier

• Philippines
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager, part of RELX Group

  • Nov 2010 - Oct 2011

  A key member of the PeopleHub programme team which successfully deployed a US$35M PeopleSoft HR system within Europe and APAC. Contract extended beyond go-live and subsequently promoted to a permanent position within RELX group. A key member of the PeopleHub programme team which successfully deployed a US$35M PeopleSoft HR system within Europe and APAC. Contract extended beyond go-live and subsequently promoted to a permanent position within RELX group.



ELIPSOS INTERNACIONAL, SA

• Project Management Office

  • May 2009 - Nov 2010

  Solely responsible for the PMO for the ‘High-Speed Train Project’ working exclusively in French and Spanish working with senior executives from both Renfe and SNCF. Solely responsible for the PMO for the ‘High-Speed Train Project’ working exclusively in French and Spanish working with senior executives from both Renfe and SNCF.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Junior Project Manager

  • 2006 - 2009

  Provided project management support for EMEA for DuPont during a global SAP HR transformation programme rollout. Was the "go-to" member of the remote team, coordinating workshops, global travel for a team of 20+, facilitating meetings and supporting planning and requirements definition. Promoted to Junior Project Manager within a year and relocated to Madrid. Successfully designed and implemented a project-wide change control and risk management system. Provided project management support for EMEA for DuPont during a global SAP HR transformation programme rollout. Was the "go-to" member of the remote team, coordinating workshops, global travel for a team of 20+, facilitating meetings and supporting planning and requirements definition. Promoted to Junior Project Manager within a year and relocated to Madrid. Successfully designed and implemented a project-wide change control and risk management system.