Experience

Progress Foundation

• United States
• Mental Health Care
• 100 - 200 Employee

• Program Director

  • Mar 2020 - Present

• Assistant Director

  • Sep 2018 - Mar 2020

• Counselor

  • Jul 2016 - Sep 2018



HealthView Behavioral Services Center

• United States
• Hospitals and Health Care

• Office Coordinator

  • Aug 2015 - Jul 2016

  • Engage clients with severe/persistent mental illness to schedule appointments, referrals, and intakes • Update and manage office documentation necessary for coordination between the case management team and other departments involved in the care and recovery process of clients • Manage the Harbor View House resident work program, giving residents with severe/persistent mental illness the opportunity to gain work experience and special minimum wages under supervision of the Department of Labor Show less



UC Santa Cruz

• United States
• Higher Education

• Instructional Assistant

  • Apr 2014 - Jun 2015

  • Developed and graded listening response prompts and student responses for "History of American Popular Music" course• Planned and oversaw online discussion sections by creating prompts based off of observations made in students' listening responses

• Learning Support Services Subject Tutor

  • Sep 2014 - Dec 2014

  • Engaged with 2-8 students at a time in group tutoring sessions to clarify confusing musical terminology and develop techniques for identifying meter, mode, musical style, and composer by ear• Designed a curriculum based on the cognitive and affective needs of the students, particularly focusing on the problems that arise when those with a substandard high school education find it difficult to engage in a large, lecture hall class format



UniVoIP

• United States
• Telecommunications
• 1 - 100 Employee

• Technical Customer Service Representative

  • Jun 2009 - Sep 2014

  • Installed, provisioned, and managed VoIP phone systems at a variety of diverse facilities, such as outpatient radiology centers, dentist offices, law firms, etc. • Diagnosed a variety of technical issues and guided customers through the appropriate troubleshooting process • Installed, provisioned, and managed VoIP phone systems at a variety of diverse facilities, such as outpatient radiology centers, dentist offices, law firms, etc. • Diagnosed a variety of technical issues and guided customers through the appropriate troubleshooting process