Mikko Kuusela

Customer Service & Operations Specialist at Fleet Innovation
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Contact Information
us****@****om
(386) 825-5501
Location
Helsinki, Uusimaa, Finland, FI
Languages
  • Finnish Native or bilingual proficiency
  • English Full professional proficiency
  • Swedish Limited working proficiency
Skills

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Experience

  • Fleet Innovation
    • Finland
    • Business Consulting and Services
    • 1 - 100 Employee
    • Customer Service & Operations Specialist
      • May 2022 - Present

  • Alko Oy
    • Finland
    • Retail
    • 500 - 600 Employee
    • Salesperson
      • Mar 2020 - May 2022

      - Customer service in Alko's stores- High focus in developing efficient store functions with the team- Praised for great work ethics and teamwork skills - Customer service in Alko's stores- High focus in developing efficient store functions with the team- Praised for great work ethics and teamwork skills

  • OPEN
    • Spain
    • Wellness and Fitness Services
    • Sales Manager
      • Apr 2019 - Mar 2020

      - Helping restaurants to streamline their processes through OPEN's POS systems- Customer acquisition - Helping restaurants to streamline their processes through OPEN's POS systems- Customer acquisition

    • Salesperson / Customer Service Specialist
      • Apr 2014 - Apr 2019

      - Customer service in Alko's stores- Developing customer service practices and store functions with the team- Reporting and analysing customer satisfaction - Customer service in Alko's stores- Developing customer service practices and store functions with the team- Reporting and analysing customer satisfaction

  • CMB Ravintolat Oy
    • 1 - 100 Employee
    • Waiter / Bartender
      • Apr 2013 - Jul 2014

      - Customer service - Customer service

  • Restel Oy
    • Finland
    • Restaurants
    • 200 - 300 Employee
    • Waiter / Bartender
      • Jan 2012 - Apr 2013

      - Customer service in various restaurants and bars - Customer service in various restaurants and bars

Education

  • Haaga-Helia University of Applied Sciences
    Bachelor's degree, Hospitality Administration/Management
    2011 - 2015
  • University College Birmingham
    Exchange Student, Hospitality Administration/Management
    2012 - 2012

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