Experience

• 

  Intermountain Health Care

  • Sr.Telecommunications Engineer
• 

  Intermountain Health

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Sr.Telecommunications Engineer

    • 2012 - Present

    Facility updated telephony system from Nortel option 81c to Avaya telephony system. 3000+ phone update included: VoIP phones, call center routing using Avaya CMS for reporting, Avaya Contact Recorder, Avaya Quality Monitor. Vector routing using Agent ID, Skill, etc for 15+ clinics within environment. Recorded announcements for system.

  • Project Team Lead

    • Feb 1989 - Present

    Conversion of 3,000 (+) phones from Nortel PBX to Avaya phone system - model 96xx series phones. Developed strategies, worked closely with business units / owners. Design, program, place clinic and dept. phones. Responsible for inventory and removal of old phone system. Planned and directed contractors in the construction of many communication rooms in aging Intermountain Healthcare buildings, including cable infrastructure for a four story facility. Deployed over 100 VOIP phones to replace aging phone system, project included: directed and programmed overhead paging solution, call routing, and a telephony back-up solution. Directed cable contractors with implementation of new cable infrastructure using company cable standards.

• 

  Intermountain Healthcare

  • Sr. Telecommunications Engineer

    • Feb 1989 - Present

    Maintains all aspects of a Avaya Telecommunications systems and peripheral equipment including but not limited to moves, adds, and changes, Vectoring & call routing etc. to the telephone environment on and off campus.Programs and maintains call center routing through Avaya CMS, Avaya Contact ...

• 

  McKay-Dee Hospital Center

  • Valet Attendant, Patient Transporter, PBX Operator

    • Jan 1989 - Jan 1996
• 

  Bell Photography Inc

  • Ut/Id

  • Photographer / Technician

    • 1987 - Feb 1989
    • Ut/Id

    Photographer of students ranging from elementary to college level schools.Processed film and packaged photos for delivery. Maintained and repaired equipment as needed.