Michelle Gram
Camp Counselor at Ten Oaks Project- Claim this Profile
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Bio
Credentials
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Gentle Persuasive Approach (GPA) in Dementia Care
AGESep, 2019- Sep, 2024 -
Living the Dementia Journey- Facilitation
Schlegel VillagesAug, 2019- Sep, 2024 -
"Connect the Dots" (Customer Service)
Schlegel VillagesJan, 2019- Sep, 2024 -
U-First
Alzheimer's SocietyAug, 2018- Sep, 2024 -
Fundamentals of Hospice Palliative Care
Waterloo Wellington HPC Consultation ServicesFeb, 2015- Sep, 2024 -
First Aid/AED
KMW Outreach IncFeb, 2023- Sep, 2024 -
Basic Life Support (BLS)
KMW Outreach IncFeb, 2023- Sep, 2024
Experience
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Ten Oaks Project
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Canada
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Philanthropic Fundraising Services
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1 - 100 Employee
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Camp Counselor
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Aug 2023 - Present
*Enthusiastically supporting children and youth from the 2SLGBTQIA+ community to experience connection with peers, build confidence, explore identity and build foundations for social justice understanding, activism and advocacy through the magic of camp. *Enthusiastically supporting children and youth from the 2SLGBTQIA+ community to experience connection with peers, build confidence, explore identity and build foundations for social justice understanding, activism and advocacy through the magic of camp.
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Homewood Health Centre
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Canada
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Mental Health Care
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200 - 300 Employee
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Student Administrative Assistant
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Jul 2023 - Aug 2023
*Diligently supported the team with administrative tasks including archiving, minute-taking and correspondence *Supported Service Clerks on inpatient units by efficiently and accurately scanning documents into patient charts using AS400 and CaseWORKS. *Demonstrated keen attention to detail by reviewing various data sets for accuracy and updating or noting anomalies as applicable. *Built a positive, professional rapport across departments with professionals and patients alike. *Diligently supported the team with administrative tasks including archiving, minute-taking and correspondence *Supported Service Clerks on inpatient units by efficiently and accurately scanning documents into patient charts using AS400 and CaseWORKS. *Demonstrated keen attention to detail by reviewing various data sets for accuracy and updating or noting anomalies as applicable. *Built a positive, professional rapport across departments with professionals and patients alike.
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Schlegel Villages
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Canada
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Hospitals and Health Care
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700 & Above Employee
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Recreation Aide
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Oct 2021 - Sep 2022
*Delivered a diverse range of meaningful recreation programming to uplift the quality of life of our residents and promote positive outcomes in social, emotional, physical, spiritual and intellectual domains. *Adapted programs or approaches as needed to ensure that barriers to participation were addressed and interested residents were able to participate in a way that met their needs and interests. *Compassionately communicated with residents to encourage participation, foster connection, and build strong therapeutic relationships. *Completed charting in ActivityPro accurately, with appropriate details in a timely fashion.*Listened actively and empathetically to questions or concerns and either found an agreeable solution or connected residents/family members with an appropriate contact when applicable. Show less
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Personal Care Aide
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Sep 2018 - Sep 2022
*Championed resident dignity, independence, safety and preferences. *Ensured that I was consistently up-to-date on resident care plans, concerns etc., by diligently reading the communication book and emails, speaking to residents and their family members, as well as connecting with the team at the beginning and end of shift. *Built solid therapeutic relationships with residents and families by demonstrating genuine interest, care, and feedback openness. *Provided personalized, independence-honouring and resident-directed support with activities of daily living (i.e. bathing, dressing, meals.) *Performed accurate, thorough and timely "Point-of-Care" charting in the PointClickCare platform throughout each shift. *Readily contributed to various tasks as needed for the functioning of the neighbourhood, including but not limited to stocking supplies, making phone calls to families and taking messages and entering important details into the communication book. *Trained PSW students and new employees with sensitivity to varied learning styles, preferences, prior experience and competencies while exemplifying a steadfast focus on resident-centred care as a distinct priority. Show less
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COVID Screening & Concierge Support
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Oct 2021 - Feb 2022
*Warmly welcomed visitors to Ailsa Craig at the Village of Arbour Trails. *Relayed up-to-date information regarding infection control policies and provincial or in-house directives as received.*Engaged visitors in an active COVID screening process, recording results promptly and accurately (First in Microsoft Excel and then in the company's COVID-Screening database once developed. *Responded tactfully to questions or concerns with empathy and professionalism and escalated these concerns to the appropriate department leader if a resolution was not able to be reached with detail regarding the concern and steps taken to resolve. *Processed tests: Followed instructions to read test results, relayed to the visitor with sensitivity to confidentiality and protocol for any positive tests rendered. *Followed infection control protocols in sanitizing and cleaning common areas after hours.*Prioritized and demonstrated flexibility in navigating scheduled tasks, emergencies, resident requests and interdepartmental support as applicable.*Provided safety checks at the request of family members, residents or the nursing team and gathered appropriate information to support care. (i.e. incident details, vital signs measured and recorded, observations etc.) Show less
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Closing the Gap Healthcare
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Canada
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Hospitals and Health Care
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200 - 300 Employee
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Personal Support Worker- Homecare
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Nov 2015 - Sep 2018
*Compassionately and conscientiously aided individuals in the community to either ensure safety and independence to remain at home or as they awaited transition to a care setting (LTC, hospice, retirement/assisted living) *Regular duties as assigned, included but were not limited to, Supervision, cueing, partial or total physical support in activities of daily living (ADLs), and the provision of respite care for family members supporting clients living with dementia or other cognitive differences, monitoring and encouraging medication compliance, charting resident care interventions and progress notes. *Delegated: Ostomy care (cleaning/replacing ostomy bags, cleansing wound site) *Bowel routines using glycerin suppository and digital stimulation. *Application of medicated lotions and tinctures as prescribed. *Assessed home environment for risks to client safety and to promote functionality. Reported concerns to supervisor as applicable. *Enthusiastically accommodated client needs and preferences whenever possible and readily liaised between scheduling/nursing support and client or family member as needed. Show less
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the Elliott Community
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Canada
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Medical Practices
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1 - 100 Employee
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Personal Support Worker
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Aug 2014 - Jun 2016
*Worked diligently with the nursing team to provide compassionate, person-centred support to residents with goals of maintaining or improving independence and functionality, preserving dignity and celebrating the contributions of each resident to their care, their neighbours and the greater community. *Efficiently shifted priorities as needs fluctuated, and emergencies emerged. *Reported to shift early each day and committed to reading the communication board and resident alerts in the charting system. *Charted resident care, intake and health concerns in the Point-of-care system, PointClickCare (PCC), throughout the shift. *Demonstrated patience, compassion and good humour, which served to promote positive relations with residents, their families and staff alike. Show less
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St. Joseph's Health Centre Guelph
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Canada
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Hospitals and Health Care
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1 - 100 Employee
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Personal Support Worker
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Feb 2014 - Mar 2015
*Provided vacation or illness coverage to ensure that residents could receive optimal support. *Established rapport with residents while empathizing with the vulnerability of receiving support from somebody not in the regular/established care team. *Demonstrated flexibility by supporting multiple residence areas. *Support provided included, but was not limited to, the following: Bathing, dressing, meals, continence care and bathroom support, ambulation and portering, monitoring for changes in condition. Show less
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the Village of Riverside Glen
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Canada
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Medical Practices
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1 - 100 Employee
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Personal Care Aide
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Jun 2013 - Aug 2014
*Provided compassionate, resident-centred support to residents with physical and cognitive functional barriers. *Utilized knowledge of the Gentle Persuasive Approach (GPA) to dementia care to enhance resident comfort and safety. *Communicated effectively with team members, residents and family to share information, challenges and successes to best support the residents and ensure they had what they needed to thrive, engage with their activities of daily living and feel cared for. *Provided compassionate, resident-centred support to residents with physical and cognitive functional barriers. *Utilized knowledge of the Gentle Persuasive Approach (GPA) to dementia care to enhance resident comfort and safety. *Communicated effectively with team members, residents and family to share information, challenges and successes to best support the residents and ensure they had what they needed to thrive, engage with their activities of daily living and feel cared for.
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Education
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2022 - 2023
Conestoga College
2-year college diploma, Health Office Administration -
2012 - 2012
Medix School London
Personal Support Worker Certificate, Healthcare -
2007 - 2009
Fanshawe College
2-Year College Diploma (Honours), Recreation & Leisure Services
Community
