Experience

Utility Trailer Sales of Utah, Inc.

• Credit Manager and Project Manager

  • Feb 2016 - Present

  Primary responsible for the daily booking of all credit cards, checks and cash for the company. Completing all accounting for trailer sales. Created a monthly company and salesman report to track number of trailers sold, summary of total sales and summary of total gross sales. Utilized an old report that a past employee had started. Created a new financing analysis report to track internal financing for the company from trailer sales. Reconciled monthly multiple systems used to track trailer sales to ensure consistency in programs used by salesman and management. Reconstructed companies general ledger. Show less



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Team Leader

  • Apr 2011 - Mar 2016

  Primary responsible for the overall performance, development, evaluation of a team of 15-20 agents. Other responsibilities included reporting, business updates, managing projects, analyzing data Developed my team by conducting regular training, meetings, coaching and monthly/bi-annual employee assessments. Motivated, coached and rewarded Representatives for improved performance in areas such as: Resolution, Satisfaction, Quality, Productivity, Handle Time, Adherence, Availability, Attendance and leadership Behaviors. Responsible for daily workflow, queue management and consistent reporting functions. Proactively worked to identify problems and related solutions that may hinder employee performance. Maintained accurate and complete time keeping and employee records. Partnered and handled department specific projects to improve workflow and enhance existing processes. Handled and facilitated individual development of direct reports, as well as, HR and performance related disciplinary actions in a timely manner, when appropriate. Conducted meetings and presentations on various topics, including training, policies and procedures. Supported the hiring and training process by conducting interviews and making recommendations for hire. Responsible for resolving escalations and working directly with members, as necessary, to meet the overall team objectives Show less


eBay
• United States
• Technology, Information and Internet
• 700 & Above Employee
• Customer Support Supervisor

  • Mar 2005 - Dec 2011


eBay Inc

• United States
• Retail

• Seller Account Manager

  • Jan 2006 - Jul 2007

  Primary responsible for the 100 of eBay's largest customers and ensuring their growth, site performance, loyalty and satisfaction.Routinely prioritized and managed multiple issues as an Account ManagerProficient in required professional knowledge, judgment and decision makingProvided portfolios for each of my managed account. Provided visual demonstrations of the business development suggestions. Reviewed year over year growth and identified areas of opportunity.As a Account Manager team captain I analyzed team performance and continually indentified areas of opportunity to ensure department success Show less

• Customer Care Representative

  • Mar 2004 - Jan 2006

  Provided quality customer service in multi-channelsResponded to customer calls and inquiries regarding eBay policies and procedures. Primary area of focus was on removing listings which violated eBay policies and educating customers on the reason for the removal and how to avoid in the futureExceeded performance expectation resulting in opportunities in training and mentoring new hiresReceived Gem of Excellence for my ability to keep the community and shareholders in mind when responding to the customer Show less