Experience

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  Fearless

  • United States
  • Software Development
  • 200 - 300 Employee

  • Deputy Director of Product Management

    • Apr 2023 - Present

    • Established a practice identity and North Star vision/roadmap to maximize revenue through product services• Created marketing materials to competitively position the company as a Product Consulting organization• Coached employees through performance management, role clarity issues, and conflict resolution • Managed, mentored, and coached a team of 17 product managers and business analysts• Created internal and external product marketing materials for product consulting services • Conducted competitive analysis and project audit to identify additional revenue sources• Instituted practice standards for vision, OKRs, discovery, epic/story writing, product launch & marketing• Revised job descriptions, responsibilities, and compensation to enhance employee performance• Led the establishment of onboarding, upskilling, performance management, & training practices• Established and maintained relationships with clients and key stakeholders across multiple projects

  • Senior Product Manager

    • Jan 2023 - Present

    • Delivered multiple problem-solving products to public launch under budget and within timelines• Served as Project Lead and Client Primary Contact, establishing vision, strategy, and processes with the client/team• Spearheaded the initiative of creating & scaling Client Assessments to improve project delivery • Lead multiple cross-functional teams through ideation to public launch and marketing of products• Created and maintained product documents such as PRDs, epics, user stories, user personas, & business cases• Coached product and non-product team members and clients on core disciplines of product management• Managed planning, facilitation, discovery, kick-off, solutions, and risk mitigation with the project team• Oversaw user research, competitive, qualitative, & quantitative analysis, & applied findings to product strategy• Designed methods for data-driven decision-making, value propositioning, and maximizing customer/user value• Owned product strategy for multiple products through the creation of vision, OKRs, KPIs, and roadmaps

  • Product Manager

    • May 2021 - Dec 2022

    • Contributed to the development of project and portfolio Objectives and Key Results (OKRs) and reported their completion progress to the client• Defined problem statements, benefit hypotheses, high-level business requirements by working with client-side Product Owners and Subject Matter Experts to extract high-priority business problems• Created major feature or initiative write-ups based on the identified business problems• Determined and define goals, objectives, key performance indicators (KPIs), and baseline metrics for over 30+ product features• Prioritized feature enhancements based on program OKRs and using Weighted Shortest Job First (WSJF) methodology• Created a Responsible, Accountable, Consulted, and Informed (RACI) Chart to align stakeholders and team members on roles and responsibilities for a 70+ person team• Collaborated with Human-Centered Design team to do historical, UI, and policy discovery for 20+ product features• Established scope for Minimum Viable Product (MVP) and post-MVP iterations of products and features• Documented and established a remediation plan for Constraints, Assumptions, Risks, and Dependencies (CARDs) for 30+ product features• Established a Business, Technological, and Capacity Impact Analysis for 30+ new development efforts• Completed feature mapping and prioritization for new product enhancements using the KANO Method• Collaborated with UX/UI design team to determine the best experience for end-users for a workflow-intensive product• Authored and co-present a product vision road show for potential end users at the MESC conference• Supported process enhancements for project acquisition and product manager success• Contributed product knowledge and guidance to the development of the CMS website redesign

• 

  Experian

  • United States
  • Information Services
  • 700 & Above Employee

  • Product Manager/Owner

    • Jan 2020 - Apr 2021

    • Owned and managed four different products and backlogs with different scrum teams• Defined product vision and yearly product roadmap for each product• Conducted market research to determine need for a product and market competition• Performed quantitative and qualitative analysis to determine product need and financial incentive• Gathered business requirements from external and internal business stakeholders• Planned and scoped user stories and features using the INVEST strategy• Collaborated with business stakeholders to limit work scope while delivering business value• Provided guidance and feedback on user stories to scrum team during planning and refinement• Designed wireframes and mock-ups of different product features

  • Scrum Master

    • Jan 2019 - Dec 2019

    • Served as a facilitator and ran all Agile/Scrum meetings for four teams and projects• Tracked velocity, variability, sprint interruptions, and sprint completion metrics across all teams• Trained new team members on the agile and scrum process• Acted as the team’s Agile Coach to review and optimize processes• Shielded the development team from outside influence and keep sprint organized• Negotiated with Product Owner on work items to be planned for/added/removed from sprints• Resolved sprint commitments impediments and conflicts between scrum team members• Worked with tech managers to help scrum members achieve goals and adjust to the scrum process

  • Business/Product Analyst

    • Jun 2017 - Dec 2018

    • Wrote and refined 200+ user stories and bugs across four teams and projects• Determined key performance metrics for varying clients and products with stakeholder input• Generated reports to assess the client KPI's and scrum team's performance metrics• Restructured and merged new data source into the data model and design new visuals in Qlikview• Managed projects involving data analytics for one of the company’s largest clients• Built the company’s most predictive model for patient appt. attendance with Python and SQL

• 

  Centers for Disease Control and Prevention

  • Greater Atlanta Area

  • Research and Development Branch Intern

    • Oct 2016 - May 2017
    • Greater Atlanta Area

    • Extracted, organized, and cleaned data related to business types and violent crimes using R• Presented research findings to CDC leadership at a branch-wide meeting• Co-authored paper on the effect of business density on violence in DeKalb County, GA

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  Tennesee Department of Health

  • Greater Nashville Area, TN

  • Cancer Surveillance Intern

    • Jun 2016 - Aug 2016
    • Greater Nashville Area, TN

    • Produced two cancer cluster analyses based on citizen reports using SAS• Mapped the distribution of cancer cases by cancer type in northwest TN with ARCGIS• Developed technical and non-technical laymen’s reports for cancer cluster investigations