Michal Korcek
IT Support Technician II at SYSTRA Canada- Claim this Profile
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Bio
Experience
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SYSTRA Canada
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Canada
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Engineering Services
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100 - 200 Employee
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IT Support Technician II
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Jun 2023 - Present
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City of New Westminster
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Canada
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Government Administration
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200 - 300 Employee
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IT Support Analyst
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Dec 2021 - Jun 2023
▹Leverage technical and interpersonal skills to solve both complex system issues, and specific user issues ▹Identify opportunities for improving workflows and eliminating redundant processes Participate in projects such as hardware refreshes (laptops, desktops, monitors), meeting room upgrades (Crestron/QSYS) ▹Collaborate with Network and Applications teams for system upgrades / outages ▹Communicate and educate complex concepts effectively to audiences regardless of technical knowledge Show less
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Systems Consultant
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Jun 2019 - Dec 2021
▹Performed IT Help Desk duties for Teck Resources Ltd. – Tier 1 and Tier 2 Desktop Support, VOIP troubleshooting, managing network alerts in SolarWinds, Active Directory user management, Office 365, client-side troubleshooting and PowerShell scripting. ▹Provided remote support for VPN users including troubleshooting support for VPN access failures Supported MACos devices for executives (Jamf enrollment, network drive mapping, etc.) ▹Escalated and Triaged issues to appropriate teams when a resolution could not be found. ▹Provided 24/7 on-call support when needed Show less
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Education
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2018 - 2020
NAIT (Northern Alberta Institute of Technology)
Bachelor of Applied Information Systems Technology -
2016 - 2018
British Columbia Institute of Technology
Diploma, Computer Information Systems Administration, Networking Systems
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