Project Manager/Sr. Business Analyst

• May 2018 - Present

• Project Management and Business Analysis • Discovery, Data gathering, Use Cases, Process and Systems Analysis, Project Documentation, QA Testing, UAT and Project sign-off, User Manual Documentation and User Support. • Creation of new process, systems and modules • Medicare, Medigap, Commercial individual/group and ACA Line of business project implementation • Healthcare Insurance commissions audit/validation • Healthcare Insurance commissions ACH/Check Processing • Healthcare Agent/Agency Onboarding and NIPR Credentialing • Healthcare Member web enrollment • CMS and HIPAA compliance Show less

Data Analyst

• Feb 2018 - Apr 2018

• Project Coordination • Mobile Application Testing • Provide accurate, insightful analysis and deliver reports on quality performance metrics on as required basis. • Interact across the organization, to gather quality reporting and visualization requirements to create reports/dashboards/filter that meet the needs on the different end users across the organization • Analyze financial and other data, including revenue and expenditure • Conduct financial and account audit on daily/weekly/monthly transactions Show less

Telecommute Business Analyst - Consultant

• Nov 2016 - Oct 2017

Duties and responsibilities of position include: • Gather, analyze and document project business requirements • Analyze the feasibility of, and develops requirements for, new process and systems • Identifies opportunities for improving business processes through information systems and/or non-system driver changes • Analyze and interpret complex data to identify trends, patterns and opportunities using various tools to drive informed business decisions • Prepares accurate and detailed requirement specifications documents, user interface guides, and functional specification. • Direct or participate in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis • Plan, organize and conduct business process reengineering/improvement projects and/or management reviews of significant or specific to a division. • Develop recommended business solutions through research and analysis of data and business process and implement when appropriate • Develops policies and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service • Set appropriate performance and service standards and develop appropriate KPIs at the corporate and departmental levels to track key performance areas • Develop and implement relevant performance management and reporting systems (e.g. management dashboard) and business analytics processes to track corporate performance and strategy implementation • Support short and long-term operational / strategic business activities through analysis • Present analysis and interpretation for operational and business review and planning • A strategic partner with IT to influence the design, alignment, and implementation of technical standards to address appropriate business solutions Show less

IT Client Manager/Project Manager

• Mar 2016 - Oct 2016

Duties and responsibilities of position include: • Handles coordination and communication between IT Group and Client business segment for BAU system enhancement requests • Studies and analyze business processes of assigned clients • Provides consulting services by recommending new technology enabled approaches to traditional problems; performs cost/benefit analysis of technology solutions • Responsible for the planning, execution, monitoring and control of technology projects for the business segment • Responsible for ensuring satisfaction in terms of timeliness, quality, cost-control and overall achievement of assigned projects • Accurately captures client’s needs and expectations in requirements documentation for system enhancement requests • Monitors the lifecycle of client’s system development and enhancement requests, and provide project status reports • Coordinates the delivery of technology projects as follows; o Prepares project plans and sign-offs from major stakeholders o Coordinates the sourcing and provisioning of project resources, ensuring that resources needed by the project are available as planned o Prepares and documents clear project objectives and acceptance criteria o Ensures adherence to the prescribed project management methodology, including documentation requirements and configuration management o Records and reports actual achievements versus baseline project plan, initiating mid-course corrections where necessary o Post-project: Performs post project evaluation, and prepares appropriate project closure documentation, and ensures an orderly turnover of the implemented system to the designated IT servicing unit • Assists the solutions delivery division head in defining priority levels for the client’s system requests • Negotiates with clients on issues related to resource contention and delivery dates Show less

Sr. Release Management Specialist

• Nov 2015 - Feb 2016

Duties and responsibilities of position include: • Establish, develop, implement and continuously improve the Release Management policies and procedure • Collaborate with IT management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments • Maintain a release repository of all IT projects and manage key information such as build and release procedures, dependencies, and notification lists • Schedule, coordinate and manage releases across the enterprise for multiple applications across various Portfolios • Plan and organize a broad range of complex activities to oversee the successful release of software, hardware and associated Configuration Items for services, ensuring that their impact across the organization is controlled • Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations • Conduct release readiness, milestone, and business Go/No-Go reviews • Participate in CAB meetings to discuss release scope and/or roadblocks • Assist in securing sign-offs for the different release phases from planning to closure • Gather and summarize issues and incident reports as inputs to post implementation review and generation release metrics • Negotiate, plan and manage all release activities • Participate in post implementation reviews Show less

Technical Services Engineer

• Jan 2014 - Jul 2015

CB&I Clough Joint Venture (CBICJV) EPC4 PNG LNG Highlands Exxon Mobil ProjectDuties and responsibilities of position include:System Mechanical Completion & Turn-over• Monitors and coordinates administration of project's SC database (WinPCS)• Ensures completeness of scope of work and the quality of the work performed meets Company standards• Ensure that documentation associated such as testing, certification, and drawings are correct and complete in accordance to the company standards• Interface with Engineering to ensure engineering data is updated in accordance with revision updates of key documents• Facilitates MC Walkdown inspection/s with client/s and system owner/s• Works closely with Company and Contractor construction teams to ensure a smooth and seamless transition from MC to SC• Supports project in tracking MC to SC transition to realize a timely and systematic commissioning campaign • Monitors Contractor's disciplines/discipline engineers (pipe, mechanical, structural, E&I, etc.) to ensure that "A" Check Sheets are accurately completed and are submitted in a timely manner to the SC database administrator to meet Hand Over dates - expedites when required; monitors system status• Ensures that Construction is working on prioritized area completion so that transition from area to system MC meets agreed project schedule/handover dates• Coordinates Punch List activities with Construction, Systems Completion and Operations teams • Ensures MC certificates are prepared, signed by appropriate supervisors/managers and distributed as stipulated in project Coordination Procedures• Coordinates and prepare preparation assigned MC Dossier format• Verifies and signs off MC dossiers for systems and coordinates Hand Over Show less

Field Engineer

• Dec 2012 - Dec 2013

CB&I Clough Joint Venture (CBICJV) EPC4 PNG LNG Highlands Exxon Mobil ProjectDuties and responsibilities of position include:• Interface and coordinate subcontract activities to support the achievement of project aims and Company construction objectives• Review client specifications, drawings, documents and ensure the requirements defined are incorporated in the construction, inspection and testing• Preparation of engineering requisitions, establishing technical specification, special contractual transport or storage requirements, quality assurance and document submittal requirements for permanent work purchase orders• Perform work activities in accordance with the prescribed methods and documented responsibilities contained within the Quality Manual, Standard Procedures, Quality Plan and Project Procedures• Identify engineering problems, propose solutions and expedite client agreement where necessary to ensure minimal disruption in the progress of the work/activities on site• To ensure that the responsibilities allocated under the safety plan and the requirements of legislation are compiled with in terms of construction practices, equipment and personnel, and to provide technical assistance if requested in the investigation of accidents• Prepare accurate quantities for labor cost reports• Accurately monitor material ledgers to determine if quantities remaining in the estimate are sufficient to complete the project in the field• Assist with project closeout and turnover of deliverable to Client Show less

Business Analyst

• Apr 2008 - Nov 2012

Duties and responsibilities of position include: • Project Management • Business Process and Systems Analysis • Marketing and Business Development • Strategic and Corporate Planning • Quality Management Coordinator • Internal Lead Quality Auditor • Legal Coordinator Duties and responsibilities of position include: • Project Management • Business Process and Systems Analysis • Marketing and Business Development • Strategic and Corporate Planning • Quality Management Coordinator • Internal Lead Quality Auditor • Legal Coordinator

Warehouse Supervisor

• Jul 2007 - Mar 2008