Experience

M3 Networks

• United States
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Project Engineer

  • Nov 2022 - Present

  With an extensive background in IT process automation, I pride myself on driving operational efficiency by configuring, deploying, and maintaining servers and systems across diverse environments. My adeptness in script development and application automation reinforces organizational cyber resilience. I am recognized for my unwavering commitment to operational and project excellence, evident from my continuous pursuit of not just meeting but surpassing customer expectations. Leveraging my ability to navigate cross-functional collaboration, I've consistently directed successful project deployments and ensured alignment with project commitments. Key Highlights: 🎯 Achieved a 15% reduction in project costs, surpassing the company's initial target, which consequently enhanced profitability. 💰 Realized over $420K in labor and equipment savings, expediting project delivery timelines. 🛡️ Elevated organizational cybersecurity by conducting vulnerability assessments and implementing robust mitigation strategies. 🌐 Optimized network performance and security, exemplified by my expertise in LAN, WAN, and wireless networking. ⏩ Successfully led a cross-functional team to finalize a demanding IT project three weeks ahead of schedule, underscoring my proficiency as a Project Manager. Show less



Computer CPR

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology System Engineer

  • Nov 2019 - Nov 2022

  As a seasoned Systems Engineer, I specialize in collaborating with cross-functional teams to translate business requirements into actionable technology solutions. My career journey, starting from Helpdesk Support and progressing to Onsite Technician, has culminated in my current role as a Systems Engineer. I possess a deep understanding of aligning business needs with technical strategies. Through strategic partnerships with vendors and suppliers, I have successfully managed and executed projects, delivering top-notch customer experiences and fostering long-lasting client relationships.In my capacity as a Systems Engineer, I am recognized for my contributions in enhancing system performance, adhering to project budgets, and overseeing technology upgrades, all driven by data-driven strategies.Key Highlights:🚀 Successfully revamped the organization's IT infrastructure, resulting in a 30% reduction in hardware and operational costs.🛡️ Led the implementation of robust security measures, contributing to a 40% decrease in security incidents and ensuring data protection.📊 Leveraged deep technical knowledge to design and implement scalable solutions, resulting in enhanced system performance and reliability.💡 Orchestrated an IT overhaul that led to a 60% reduction in downtime, resulting in a saving of $300K in annual IT maintenance and boosting employee productivity by 20%.📈 Created comprehensive IT documentation, facilitating knowledge sharing and improving IT support processes. Show less

• Onsite IT Technician

  • May 2018 - Nov 2019

  As a passionate IT leader, I specialize in steering strategic planning, implementation, and integration of system-centric projects, delivering enhanced operations and superior customer satisfaction. With proficiency in advanced system configuration, I've consistently achieved optimized performance and reliability. My commitment to delivering expert 2nd and 3rd-level tech support has boosted system uptime and fortified our cybersecurity infrastructure. Innovating at the nexus of hardware and client-centric services, I've developed pioneering computer components, responded promptly to onsite customer needs, and cemented lasting client partnerships through proactive communication and project management.Key Highlights:🛡️ Architected a disaster recovery blueprint encompassing backups and failover solutions, which played a crucial role during a critical server failure, containing downtime to under 30 minutes and preventing data loss.📈 Spearheaded initiatives achieving HIPAA compliance in IT standards, resulting in a significant reduction in compliance violations.🤝 Fostered enduring customer relationships, emphasizing rapport-building strategies that significantly improved retention rates.🔒 Led the robust implementation of cutting-edge network security measures, fortifying infrastructure for extensive user networks.🚀 Streamlined LAN, WAN, and voice systems, enhancing system uptime, and further elevating our service excellence.Through this role, I've blended technical acumen with customer-centric approaches, always striving to create synergies that drive operational efficiency and strengthen stakeholder relationships. Show less

• IT Helpdesk Technician

  • Nov 2017 - May 2018

  With a flair for enhancing support efficiency, I've pioneered the development of user-centric documentation, significantly uplifting user self-sufficiency and fostering independent problem-solving. My proficiency lies in swiftly analyzing and resolving technical issues, aided by intelligent questioning and a vast knowledge base. I pride myself on championing customer service, handling an average of 50 calls daily, and ensuring every client experiences technological ease. My security optimization and database management endeavors have safeguarded organizational data while providing customers with accurate, up-to-date information. Furthermore, my knack for translating intricate technical details into digestible insights bridges the gap between technical and non-technical stakeholders, amplifying collaboration and customer engagement.Key Highlights:🛠️ Masterfully configured and optimized tech environments, slashing workstation setup time and driving efficiency.🛡️ Spearheaded software management, overseeing the rollout of numerous updates and patches, ensuring top-notch system performance and ironclad security.📞 Achieved an enviable customer satisfaction rate, credited to proactive post-support engagement and prompt issue resolution.🔄 Led the onboarding process for numerous employees, seamlessly integrating them into our tech ecosystem.💡 Developed cutting-edge end-user troubleshooting protocols across diverse OS, significantly enhancing system efficiency and trimming downtime.My commitment remains unwavering: to elevate user experience, fortify system resilience, and foster a seamless intersection of technology and user needs. Show less



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Military Police

  • Apr 2016 - Nov 2017

  With a solid foundation in investigations and military operations, I've dedicated myself to collecting crucial evidence, processing crime scenes, and leading intensive interrogations that fortify investigations. My commitment to base security is evidenced by my proactive patrolling, ensuring the safety of facilities, and housing areas, and safeguarding restricted zones. As an advocate for enhanced security measures, I've been instrumental in upholding local areas' safety and ensuringhigh-ranking officials' seamless movement. My unwavering focus remains on fortifying force protection, property security, and fostering a safe environment for all personnel.Key Highlights:🛡️ Vigilantly monitored forward operational bases, preemptively protecting against raids, suicide bombers, and other imminent threats.🔍 Successfully investigated and addressed critical security concerns within the base, prioritizing the safety and well-being of our military community.🌟 Demonstrated exceptional leadership, guiding a team of four, with a keen focus on professional development through regular performance reviews.🚔 Directed a holistic 24-hour police operation, encompassing a vast spectrum from law enforcement to contraband identification, always upholding the highest standards of health and safety. Show less

• Drug Suppression Team Investigator

  • Sep 2014 - Apr 2016

  As a dedicated investigator, I've made a tangible impact on drug-related incidents within our jurisdiction. Through meticulous investigation, search authorizations, and execution of search warrants, I've been instrumental in identifying, apprehending, and arresting numerous offenders. This, combined with my profound expertise in crime scene management, has ensured the integrity of evidence collection and bolstered successful prosecutions. My systematic approach to case management, which encompasses everything from suspect bookings to fingerprint collection, stands a testament to my commitment to precision and the seamless progression of legal processes.Key Highlights:🛡️ Delivered top-notch executive protection for high-ranking government dignitaries, ensuring their safety and well-being.💼 Oversaw the maintenance and management of all computer-related assets across the office, underscoring my multifaceted skill set.🔍 Took a firm stance against criminal activity within the Department of Defense, conducting rigorous felony investigations involving Military-affiliated individuals.My relentless pursuit of justice, combined with my meticulous approach, has positioned me as a pivotal asset in the fight against crime, safeguarding communities and upholding the rule of law. Show less

• Military Police

  • Jan 2013 - Sep 2014

  With a solid foundation in investigations and military operations, I've dedicated myself to collecting crucial evidence, processing crime scenes, and leading intensive interrogations that fortify investigations. My commitment to base security is evidenced by my proactive patrolling, ensuring the safety of facilities, and housing areas, and safeguarding restricted zones. As an advocate for enhanced security measures, I've been instrumental in upholding local areas' safety and ensuring high-ranking officials' seamless movement. My unwavering focus remains on fortifying force protection, property security, and fostering a safe environment for all personnel.Key Highlights:🛡️ Vigilantly monitored forward operational bases, preemptively protecting against raids, suicide bombers, and other imminent threats.🔍 Successfully investigated and addressed critical security concerns within the base, prioritizing the safety and well-being of our military community.🌟 Demonstrated exceptional leadership, guiding a team of four, with a keen focus on professional development through regular performance reviews.🚔 Directed a holistic 24-hour police operation, encompassing a vast spectrum from law enforcement to contraband identification, always upholding the highest standards of health and safety. Show less